Reservations Manager

3 giorni fa

Milano, Italia Billionaire A tempo pieno

**The Master of Extravaganza is arriving in St Moritz**

**Reservations Manager - Winter Season**

**Who are we?**

Billionaire as part of Majestas Group is a premier destination for luxury dining, entertainment, and unique experiences available for all our guests across the most exclusive venues around the world. Combining exceptional cuisine, stunning ambiance, and unparalleled service, we cater to the world’s elite, offering a unique blend of sophistication and excitement every single night.

**A Reservations Manager at Billionaire**

As a Reservations Manager at Billionaire St. Moritz, you will lead the reservation department, ensuring smooth and efficient management of all booking processes. You will be responsible for coordinating guest reservations, noting preferences, and delivering the highest level of service in line with our luxury standards. This is a **seasonal role** available for the winter season, offering a fixed-term contract.

**Your day to day**:

- Maximize table occupancy by managing reservations strategically, identifying opportunities to optimize booking patterns.
- Lead and motivate the reservation team to ensure excellent service delivery
- Work closely with the front-of-house and management teams to ensure smooth operations
- Manage the reservations software (SevenRooms), ensuring all information is up-to-date and accurate
- Handle any guest complaints or issues related to reservations in a professional manner, ensuring satisfactory solutions
- Ensure that all reservations are managed in accordance with the venue’s health and safety regulations

**Who are you?**
- A minimum of 3-5 years of experience in a reservations management role within a luxury hospitality
- Proficient in reservation software and system (SevenRooms)
- Proven experience in leading and managing a reservations team, with the ability to motivate staff and foster a collaborative working environment
- A strong commitment to delivering world-class service to a discerning, international clientele
- Fluent in English and Italian; knowledge of additional languages (e.g. German, French) will be a plus
- A meticulous approach to managing reservations, with excellent organisational skills and the ability to handle complex bookings, VIP requests and last minute changes

**Why us?**
- Competitive salary reflecting your experience and skills
- Shared accommodation provided for your comfort during the season
- Transport and meals plans provided for the season
- A unique opportunity to be part of an award-winning international brand with a long-standing tradition of excellence
- Opportunities for career advancement and transfers to our locations worldwide

**Billionaire is committed**

Our commitment to diversity, equity, and inclusion is reflected in both our hiring practices and our workplace culture. As an equal opportunity employer, we encourage applicants from all backgrounds, regardless of race, religion, color, nationality, ethnic origin, gender, gender identity, pregnancy, sexual orientation, age, marital status, or disability. We celebrate and support the unique contributions of every individual.

**Majestas HR Team**

**Job Types**: Full-time, Contract
Contract length: 5 months

Pay: €5,000.00 per month

Work Location: In person

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