Operations Coordinator

**About Kuoni Tumlare**

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

**About the Business**

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

The Role of **Operations Coordinator** is to deliver accurate confirmation of all destination services throughout trips and to provide constructive solutions to Sales Offices for any difficulties that may arise. Operations Coordinators are requested to ensure proper execution of services with high quality of standard. They also constantly explore their destination knowledge to function as sales support in order to maintain existing business and promote new itineraries for future business. It is also the part of their responsibility to coordinate with Customer Service team to provide necessary follow-up to clients when required.

**Key activities**
- Handling of tours
- Manage total tour operation including itinerary check, book and confirm various services, and budget control
- Types of tours vary from mass-production series tours to organized adhoc tours in different sizes
- Check itineraries in details to make sure clear feasibility in timing and routing. Ensure service code/suppliers and conditions are corrected. Pay full attention about service/route availabilities depending on each seasonality
- Conduct appropriate selection of suppliers suitable for the tour grade in quality and price.
- Booking and delivering confirmation of local destination services efficiently and accurately
- Provide clear and constructive suggestions and proposals to Sales for any critical services
- Provide support to the business by gathering market trends, new products and local destination information as well as providing feedback and suggestions
- Pre/Post season analysis, supplier quality review and new opportunities for future business to be discussed/conducted with coordination with Destination Management team and Contracting manager
- Any other related duties, such as maintenance of master data and other administrative or co-ordination tasks as required
- Provide support and work as a Customer Service agent when required
- Meet and greet visitors as required

**To Succeed in the Role, You Should Have**:

- Previous experience in customer service/travel industry (desirable)
- Travel industry market & culture understanding (essential)
- Excellent written and verbal English skills (essential)
- Computer literature - experience in working with Microsoft packages (desirable)
- Good business reporting / statistic producing skills (optional)
- Ability to work under pressure and work independently
- Motivated and a team player with pro-active attitude
- Strong problem-solving skills
- Communication and organizational skills
- Delivering Results
- Focusing on Customers & Suppliers
- Detail essential
- Collaborating
- Analyzing and improving
- Navigating change

**What We Offer**:

- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.
- Flexible & Hybrid Working
- Fix-term contract