Front Office Manager

**Front Office Manager - PALAZZO CORDUSIO GRAN MELIA' Milano**

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**MISSION**:Front Office Manager ensures the achievement of qulity, work ambience, development anad operational objectives through room management, acheiving the highest occupancy rates possible at the best average rate and ensuring guest satisfaction and maximum care through an efficient and excellence service.

DUTIES AND RESPONSIBILITIES:

- To know and comply with the culture of service, mission and values of the Company
- To decide and inform staff on the strategy to be followed to achieve the highest occupancy with the best rates according to Yield Management. Sets parameters that must be followed for managing special rooms: with a balcony, sea view, etc.
- To supervise the receptionist activities that belong to each shift, as well as back and front office; verifies the various rates on the system and ensure the correct fulfilment of reception procedures.
- To supervise the preparation of invoices and follows-up payment through the credits department
- To prepare information for all the departments in the hotel with daily, weekly and monthly occupancy rates, thus helping them to make the right decisions
- To direct staff of his/her department and manage them in compliance with the procedures set by the Human Resources duty.
- To define work plans, supervise fulfilment, assign shifts and holidays, set parameters for adjust the payroll and holds periodical meetings
- To promote security amongst his/her staff, fulfils and makes staff fulfil the Prevention Plan and regulations, prepare reports on accidents, carries out security visits and participate in emergency situations in compliance with what has been set in the corresponding plan
- To be responsible for fulfilling the legal obligations related to his/her work area and sees to any inspections that may take place
- To manage the daily operation of the Reception area, controlling the allocation of guest rooms with emphasis on regular guests, VIP’s, and corporate clients.
- To ensure the guest history system is closely monitored, constantly updated and used at all times.
- To be totally supportive and promote the service culture values to the Reception team enabling them to provide the highest level of service at all times.
- To welcome guests and fosters customer loyalty through his/her friendly manner.
- To handle any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- To ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- To ensure that guest documentation and information is available and up-to-date

**Requirements**:

- Degree or Diploma in Hospitality Management
- Computer Knowledge and experience in MS office programs
- Knowledge of Opera System
- High level of English and of a second language
- Minimum 3 years work experience in the same role in in a hotel of similar category
- Strong communication and customer relations skills
- Leadership and Time management
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Complaint handling skills
- Experience training and supporting a team

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local law