Client Success Manager

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
5 - 10%
Worldpay by FIS, a global leader in e-commerce and payments, forming the Merchant Solutions division of FIS.

You will be joining a highly motivated and driven team of people who work in Client Success. We operate across verticals that represent the most exciting opportunities for EMEA eCommerce and Omni Channel growth - Gaming & Trading, Digital Content & Financial Services, Airline, Travel & Hospitality and Global Retail - and in doing so we are privileged to support many of the world’s most dynamic organizations.

**About the role**:
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery

**About the team**:
Client Success is a constantly changing and fast paced function made up of proactive, innovative and customer focused individuals. They work in conjunction with Business Development, Relationship Management and Implementation teams to provide an outstanding customer experience which differentiates Worldpay from its competitors to win new business and retain existing clients. The team provide best in class support by engaging with their customers to build a detailed understanding of their needs, proactively analysing their payment data and maintaining in-depth knowledge of products and the industry.

**What you will be doing**:
As a Client Success Manager, you will be supporting a portfolio of large enterprise

customers with their operational payment related needs. You will be required to proactively manage and build strong relationships working as part of an account team.

This is a customer facing role, providing expert knowledge to our Enterprise clients. You will work collaboratively with key stakeholders from within the wider business to drive change

and find timely solutions for your customers queries. You will develop and maintain in-depth knowledge of FIS products and demonstrate comprehensive industry knowledge.

Key responsibilities will include:

- Recommending solutions and driving actions to resolve the Client’s operational payment issues, which may require coordinating efforts across business teams
- Supporting the Commercial and Relationship teams to win new business and retain existing customers
- Planning and conducting training for customers to enable them to self-serve
- Collating and analysing data to proactively identify optimization opportunities and presenting as recommendations to customers to help inform, educate and optimize their payments

**What you will need**:

- A strong affinity for Technology
- You have a keen interest in payment solutions and aspire to develop a successful career within the FinTech industry
- Fluency in English
- Strong interpersonal skills - a confident communicator
- A curious mind and a thirst to build knowledge to enhance performance
- Creative thinker with strong problem-solving skills to develop innovative and viable solutions to support customer growth
- Self-motivated, with a willingness to ask questions and put forward ideas and the drive to own opportunities through to completion
- Highly organized with good time management skills and an ability to multi-task
- A team player with an ability to build a network both internally and externally - and comfortable interacting with a diverse group of stakeholders

**Added bonus if you have**:

- A technical background with Payments or IT industry knowledge
- You have worked in a customer relationship role where technical customer queries requiring root cause analysis and establishing solutions to complex issues were the norm
- Knowledge of FIS’ products and services; in-depth knowledge of Worldpay products and services
- Any language skills of French, Italian, German or Spanish
- A bachelor’s degree

**What we offer you**:

- A multifaceted role, with an opportunity to gain a good degree of responsibility relatively quickly
- A competitive salary and excellent benefits: Medical and Health, Well-Being, Lifestyle, and many more
- Structured onboarding program with networking opportunities
- A broad range of professional education to support your professional development
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- Opportunity to build your knowledge of the broader commercial payments industry
- A supportive work environment built on collaboration, flexibility, and respect

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