Customer Service Segment Tpi

Etex Group is a leading international industrial group specialised in the production and selling of high performance materials and solutions for construction and industry sectors. Our purpose is to inspire people around the world to build living spaces that are ever more safe, sustainable, smart and beautiful.

Based in Belgium since 1905, we are a family business with a turnover of €2.6 billion (2020) and 11,000 employees worldwide, operating in 101 locations in 42 countries. We have a promising future ahead of us To make it possible, we need passionate and professional people to join us in turning our strategy into reality.

The Etex Group are looking for a Customer Service Segment TPI to join the Italian Hub based in Filago - Italy of the newly created Customer Excellence Platform.

**Who we are looking for**:
Someone who never stands still, who wants to build a positive future, who puts the team first and who thrives in an international environment.

As Teammate of the European Customer Service Platform, you'll be supporting and contributing to ensuring all operational tasks of the area of Order Management for the achievement of the highest level of Customer Satisfaction.

Sounds like you? Great Let's see what you could look forward to...

**What you'll do**
- Co-responsible for a smooth and correct order processing and complaint handling in order to guarantee customer satisfaction
- Processing of incoming customer orders (order entry, order checking and order tracking)
- Checking of orders with regard to correct price quotations, corresponding available capacities and, in particular, the feasibility of the technical and logístical customer requirements
- Monitoring of confirmed delivery dates and close exchange with Supply Chain (Logistics, Purchasing, Production Planning)
- Timely provide documentations and reports to customers and other company functions
- Maintain contacts and the relationships with customers by providing proactive support, efficient communication and prompt feedbacks
- Focus on creating value for our customers by providing an Excellent Customer Experience

**What you'll bring**

Critical and important:

- Minimum 3 years experience in Customer Service role
- University degree
- Fluent English is essential
- Team orientation: be able to cross boundaries & collaborate with close and more distant teams
- Problem solving and effective communication skills
- Organizational skills with the ability to manage numerous tasks at once and to thrive in a fast-paced environment

It would be an advantage, but is not essential, if you also have:

- SAP and CRM knowledge
- Previous customer service experience in similar industrial contexts

**Who you'll work with**

At Etex we believe that it's not about who I report to, or who reports to me. It's about who I can help and who can help me. You'll be a valued member of the European Customer Service Platform, based in the Italian Hub in Filago.

In addition to your direct team you'll have regular connections with Segment Sales Managers and Supply Chain Team.

**Work Location**

Promat Spa, Via Provinciale 10, 24040 Filago - Italy

**Why work with Etex?**

At Etex, we might be leaders in modern, sustainable constructions, but our people are our priority. We care about our teammates and they feel it._ _We are driven by a core set of values that permeates through everything we do. A passion for excellence drives us. Through dedication, innovation and adherence to the highest standards, we deliver the very best quality to our partners and customers. We connect and care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. When we combine those two elements, we are able to pioneer to lead. We actively seek to outperform and act as a leader in our ever-changing sector. We harness the power of sustainable construction and take responsibility for the impact our people, our operations and our legacy make on the world. We make a positive human impact - motivated by changing people's lives, improving the future of our planet and over-delivering for our customers.

Etex is a place for people who want to inspire change and build inspiring ways of living.