Hospitality Operations Specialist

5 giorni fa

Milano, Italia Líbere Hospitality Group A tempo pieno

**Description**

Do you want to Create, Lead, and Disrupt an outdated industry?

At Líbere Hospitality Group, our vision is to provide the leading alternative to hotels in Europe, focusing on alternative accommodations with a strong emphasis on Technology, Design, and Experience.

**Tasks and Responsibilities**

Back Office Area
- Coordinate, supervise, and audit the work of the cleaning company, ensuring Líbere standards and task completion times are met to avoid delays for customer check-ins.
- Identify and address potential maintenance issues, ensuring they are reported and resolved promptly.
- Oversee and track pending operational or maintenance issues to guarantee swift resolutions, either through internal staff or by coordinating with external companies.

Administrative Area
- Manage stock orders and requests, ensuring every site is fully supplied with the necessary items and products for operations.
- Safeguard lost and found items.
- Review and submit supplier invoices for payment.
- Handle purchases and request quotes.
- Manage and control laundry and amenities orders required for daily operations.

Customer Service Area
- The customer is at the heart of all operations. Working in the same building, we are responsible for making their experience unforgettable. A happy customer is sure to return :)
- Customer Service (in person, online, by phone): Welcome guests and assist them with whatever they need—check-in, city information, use of spaces, etc.
- Serve as the primary point of contact between the Operations team and the guest, ensuring clear and effective communication.

**What We Are Looking For**
- Experience in operational or coordination roles within the hospitality or service industry.
- Excellent organizational skills with the ability to handle multiple tasks and prioritize effectively.
- Experience managing maintenance, stock orders, and ensuring the smooth running of daily operations.
- A flexible, open-minded, positive, conciliatory, and customer service-oriented individual. A smile is your best ally.
- Organized, hardworking, and with a special attention to detail.
- Someone who thrives in a fast-paced, evolving, and challenging startup environment like Líbere Hospitality.
- A team player who can also work independently, feeling comfortable resolving issues autonomously while knowing when to ask for help.

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