Hospitality Operations Specialist

**About Bob W**

Bob W is a fast-growing tech-enabled hospitality company providing an authentic 5-star experience to every single guest at scale while leading the world’s transition to sustainable hospitality.

Bob’s apartments cater to the 21st-century traveller who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental. We combine the best of both worlds in our climate-neutral apartments in Europe's coolest neighbourhoods. As we expand, fueled by venture capital and investment from top-tier real estate equity firms, we are building the technology to provide every guest with a local 5-star experience at scale.

**The role**

Are you a passionate and guest-centric individual who thrives on delivering exceptional experiences?
Do you have a passion for the hospitality industry and a keen eye for detail?
Would your friends and colleagues describe you as pragmatic and approach any task with an open mind?
Do you enjoy troubleshooting and multitasking?

If the above applies to you, you'd be a perfect fit for the **Hospitality** **Operations Specialist role at Bob W in Milan**

We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operations Specialist, you will be the key person for reactive operations tasks, ensuring swift and effective resolution of any issues that arise. Your keen eye for detail will be crucial as you conduct housekeeping quality audits to maintain our exceptionally high cleaning standards and manage our partnerships with suppliers. Additionally, your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.

**In this role, you will**:

- Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
- Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
- Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
- Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
- Challenge conventional practices, pushing yourself and our teams to recognize best practices and identify opportunities for operational enhancements.
- Establish, improve, and implement Bob's standard operating procedures.
- Manage Health & Safety compliance within your assigned property.
- Preferably, 1+ year of experience in the hospitality industry, specifically in apart-hotel or operations roles.
- Passionate customer service-driven attitude for delivering world-class guest experiences.
- Strong problem-solving skills, with the ability to anticipate and address potential operational issues proactively.
- Excellent communication and time management skills.
- Keen attention to detail.
- Fluency in Italian and English.

**We offer**:

- The opportunity to reinvent the world’s largest industry by shaping a young and dynamic tech company with huge growth ambitions.
- Employee share option plan.
- Unlimited holidays.
- Free nights and generous discounts at Bob W locations.
- Oliva mental well-being platform access.
- Sports compensation with Wellhub.
- Development and growth opportunities, along with an L&D budget.
- Top-notch Apple hardware.
- Regular team events.
- Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.

**Job Level: IC1**
Learn more about our career development framework here.
- We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._