Guest Relations

2 settimane fa

Catania, Italia Sicilia's Golf Resort SRL A tempo pieno

**Our 5-star golf resort is seeking a dedicated and organized Guest Relations Agent to join our team.** In this role, you will be responsible for managing reservations, providing exceptional customer service, and contributing to the overall success of our resort. **Main duties & responsibilities**: - Establish a relationship with the guest prior arrival through pre-stay letters, during stay, upon departure and after departure - Be informed in advance of all details and requirements pertaining to arrival guests, with particular focus on VIP guests - Together with the Front Office team be the main point of contact for guests, providing assistance and help throughout their stay. - Assist with all Front Office operations (check in - check out - escorting - cashier operations) according to company policies, procedures and compliance with our code of conduct; - Able to provide information/reservations about our experiences, etc; - Assist the front Office Manager to handle and resolve guest complaints - Assist with the coordination of Porters, Drivers and Security Staff according to Guest needs and company procedures; - Assist with the process of the opening operations of the day of the hotel; - Assist with the supervision of the closure of all the outlets (restaurants, bars, spa, boutiques, etc.); - Assist with the process of the daily reports to the administration and other main departments of the hotel; - Assist our Guests with all the room service requests with the cooperation of bar/restaurants staff, and porters and security staff, when available. **Requirements**: - Fluent in Italian English. French or a third language is a plus - Strong interpersonal and communication skills; - Good knowledge of the Region and products; - Confident with software such as Microsoft Office, Excel, etc. **Benefits** - Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi." - Training and development opportunities. - Meals provided - Accommodation maybe provided upon request - Time off: Enjoy 2 days off per week All CVs must be submitted with explicit authorization for the processing of personal data in accordance with EU Regulation n. 2016/679 - GDPR. The data will be used exclusively for the current selection process. This job offer is extended to both genders in compliance with laws 903/77 and 125/91 Contratto di lavoro: Tempo pieno

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