Claims Operations Leader Italy and Cee

4 giorni fa

Milano, Italia Marsh A tempo pieno

Marsh is looking for an Italy Claims Operations Leader to join our team.

**What can you expect?**

With responsibility for Italy Claims Operations organization, this Leader will direct claims operations activities to optimize effective and efficient delivery of services. In this critical role you will oversee processes and departmental strategy while managing the impact and delivery of change, to increase team operational goals and maximize process efficiencies. This is an opportunity to explore newer and better ways of maximizing operational leverage in order to continually deliver enhanced commercial value across internal stakeholders, and most critically, Marsh Clients.

**What is in it for you?**
- Drive a bold and innovative vision to transform Marsh’s Claims Operations practice in Germany, supporting the delivery of the Operational Excellence (OpEx) agenda.
- Execute on a Claims Advisory vision and set of priorities that are linked with business, O&T, Claims Solutions and customer needs.
- Own the delivery of a best-in-class operational function in Claims that leverages optimal workflows, automation, and process streamlining capabilities to operate more efficiently.

**We will count on you to**:

- Provide vision, leadership and strategic direction for this group, operating as a hands-on leader, ensuring the achievement of established goals.
- Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives in order to contribute to effective management of shared operations.
- Maintain and develop strong relationships with country advocacy teams and with CE Claims Operations leadership to drive claims operations changes within the firm.
- Drive change management within the organization, strengthening the capability to deliver change and deliver excellent customer outcomes
- Drive stakeholder management, building strong relationships to ensure consensus and deliver change outcomes.
- Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction for global claims operations management and services.
- Provide oversight for implementing optimal role-cost-location alignment within the region/country through workflow management systems, establishing virtual centers of excellence.
- Lead effort to improve claims processing efficiency across the country, by leveraging regional/international best practices and identifying opportunities for improved efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers and adjustors to improve the efficiency of the department.
- Direct and partner with regional and country leadership to innovate, identify and execute on new revenue models for both Operations and Advocacy.
- Oversee the development and delivery of the target state Claims Operations organization, optimize location footprint, and manage annual budget.

**What you need to have**:

- 5 to 10 years of claims leadership, ideally in insurance operations
- Experience leading in a transformation environment
- Stakeholder management experience with gravitas and credibility
- Good track record of independent leadership and influencing skills with proven experience of acting as a change agent.

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