3pl Operations Supervisor, 3pl Team

High school Diploma or equivalent (Level 3 according to European Qualification Framework [EQF])
- Experience in coaching and mentoring others to succeed

Amazon is looking for an Operations Supervisor to support the Shift Managers to drive innovation and execution in transportation networks. You should have the drive to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise.

Key job responsibilities
- Support daily management of department duties.
- Deputise for the Shift Manager as required.
- Carry out debriefs of all staff and ensure that paperwork is accurately and fully completed.
- Carry out duties in accordance with Standard Operating Procedures (SOPs).
- Carry out security checks prior to the end of the shift.
- Assign work to staff as required to support the workflow and daily metrics.
- Support the Shift Manager by ensuring there is sufficient resourcing for your function including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.
- Support in the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy.
- Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.
- Assist the Shift Manager with tracking, trending and reporting of departmental metrics.
- Assist the Shift Manager in analysing and understanding the reasons behind success and failure in meeting departmental and Delivery Station goals.
- Tracking and reporting of hours and schedules for staff.
- Review and update SOPs and metrics as required.
- Follow up and solve process-related area issues as required.
- Improve flow of product through the area.
- Ensure vehicle and equipment defect reporting is completed to a high standard.
- Manage customer service escalations and interface with driver and customer where necessary.
- Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.

About the team
Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world.
- Highly proficient in both spoken and written English (Common European Framework of Reference C1)
- Understanding of commercial vehicle operations is desirable
- Need to demonstrate communication skills, problem solving and analytical skills
- Willingness to train and learn new skills
- Able to handle long and short-term multiple tasks, whilst working in a fast paced, ambiguous environment