Servicemax Specialist, Rm Emea

**ServiceMax Specialist, RM EMEA**:

- Remote Eligible: Hybrid- Onsite Location(s): Milan, IT**Additional Location(s)**: Italy-Milan; France-Voisins le Bretonneux; Germany-Düsseldorf; Spain-Madrid; United Kingdom-Hemel Hempstead

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Purpose Statement**

The Rhythm Management (RM) Field Clinical Support ServiceMax Specialist provides user support to the country RM SalesForce (SFDC)-ServiceMax(SMX) Subject Matter Experts (SME's). Planning and performing business process reviews at a country and EMEA level to optimize the clinical support of our customers utilizing the software system is a key element of the role.

**Key Responsibilities**
- Supports key aspects of RM SFDC-SMX implementation, monitors performance and user adoption.
- Maintains an expert level knowledge of SFDC-SMX functionality, configuration and process.
- Provides user support to the RM SFDC-SMX Subject Matter Experts (SME's) in the countries as well as end users as needed. This includes assessing whether topics raised are caused by business process, training, admin/ user access or a technical issue (to get resolved by IT) and appropriate remedy action as needed.
- Works with Country Managers to identify and maintain a solid SME team to support the SMX end users and ensure their contribution is valued and rewarded. Animates and motivates the network of RM SFDC SMX SME’s by sharing with them key information about SFDC-SMX, organizing regular in-person and/or virtual “get together”
- Identifies opportunities and RM business requirements to improve the efficiency and effectiveness of the SFDC-SMX system and processes being examined (process improvement/ process re-engineering projects).
- Works with the co-sourcing partners to plan the project, draft project reports and conduct the fieldwork, which includes interviews, process flow determination, critical analysis of activities as value added/non-value added, financial analysis, system data analysis and transaction testing. Ensure quality data processes are in place to guarantee accurate qualitative metrics can be used and maintained.
- Participates in special projects as they arise, including compliance reviews, integral business process redesign accross functions supporting the clinical support of our customers.
- An intern is coached/managed by the ServiceMax Specialist.

**Competencies**
- Good analytical skills
- Working with different stakeholders in a matrix organization
- Experience with Change & Process improvement project management
- Language skills: Fluent in English required, Ideally a 2nd European language like German, Italian, French or Spanish
- Minimum of 2 years of experience in relevant roles
- Preferred location in line with company policy

Reporting to Director Processes & Programs, Data Analytics & Reporting, RM EMEA

**Requisition ID**:545251

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code - 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

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