Digital Assistant

WE ARE READY TO DISCOVER NEW HORIZONS TOGETHER. ARE YOU?
Join Costa today and learn how
**Who we are**:
Welcome to our global community With 20,000+ professionals from 70 countries, we're a tight-knit crew that celebrates uniqueness. Our ships are fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
**Digital Assistant**:
YOUR LIFE ON BOARD
The Digital Assistant is the host by managing shipboard retail communication services (guest & crew internet), App and digital platform to exceed target and customer experience objectives in compliance with policies and procedures and in line with the Company’s Strategy.
DEMONSTRATE YOUR PASSION
You analyse pre-cruise data about Guest mix, and particular requirements according to the cruise itinerary.
You stimulate excitement about the digital platforms available to guests and crew throughout an enthusiastic attitude and an excellent, clear, and entertaining public speaking.
You schedule a daily Hospitality Desk (front line with guests) to assist guests and provide them with useful information about the use of connections while at sea.
You review regularly actual revenue against targets at cruise level and recommends adjustments as needed.
You review regularly guests comments and promptly suggests or takes corrective action.
You regularly conduct technical troubleshooting as instructed by IT officer or shore-side helpdesk.
GET THINGS RIGHT
You establish and maintain courteous and professional working relationships with guests and crew with the objective of building the awareness and trust on onboard digital services
You assist guests and encourages onboard revenue generation utilizing a pleasant communication, outstanding social skills and a warm, friendly and caring attitude
You adapt quickly and remain calm when guests demand change or escalates to Sales and Marketing Manager or Administrative Director to ensure a quick and satisfactory resolution of the request.
You deliver outstanding service to guests, and acts as the ambassador of the digital services onboard.
SAFETY FIRST
You take active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures.
WHAT MAKES YOU UNIQUE
You have at least 1 year experience in retail or guest service roles working as office clerk or back office administrative or at least 1 year experience working within a customer service environment
You possess a Secondary School Diploma
As a citizen of the world, you are comfortable in communicating in English and Italian (at least B2 level) and familiar in another European Languages (French, German or Spanish) at B1/ B2 level.
**Why Costa**:
Welcome to a world of extraordinary adventures as a Costa crew member
We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach and crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.
**Diversity and Inclusion**:
Costa is like a world within a world. This is a place where you will always be supported, respected, and valued. We are an extraordinary melting pot of different backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. Costa is a global community where everyone belongs.
Take your career to the next level. Bring your ambitions to life.
**Contract type**: Collective Bargaining Agreement (CCL) signed in 2020 and updated in 2023, fixed-term, full-time
**Estimated time to cover the position**: 2 months
Please attach your CV in English or Italian, in PDF or Word format
More info? Click here Welcome to Costa Crociere Career - Costa Crociere Careers.