Customer Technical Advisor

1 settimana fa

Bologna, Italia Coesia A tempo pieno

**About the Company** ACMA** is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce. Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners.

ACMA is part of **Coesia**, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.
**About the Role**
Reporting to the Customer Care Supervisor, the Customer Technical Advisor will support business operations in the assigned areas.

Main responsibilities include:

- Deliver high-quality field services at customer sites, including maintenance, line assessments, training, and production support.
- Proactively suggest service solutions to customers during service execution to optimize line performance.
- Lead stakeholders through structured problem-solving methodologies to resolve issues effectively.
- Interpret electrical diagrams, mechanical drawings, and technical documentation.
- Monitor, follow up, and document resolved cases.
- Mentor and coach junior assembly and service team members to enhance their technical skills.
- Provide comprehensive support in remote troubleshooting activities.
- Share product improvement feedback with the Technical Engineering team.
- Create detailed and structured service reports for customers, outlining findings, corrective actions, and preventive measures.

**What you need to be successful**
- A technical degree or equivalent qualification.
- At least 5 years of hands-on experience in testing and commissioning packaging machinery automation, with expertise in both mechanical and automation domains.
- Proven experience working at customer sites.
- Strong knowledge of structured problem-solving methodologies (e.g., root cause analysis).
- Passion and curiosity for technical challenges.
- A customer-focused mindset with excellent service orientation.
- Proficiency in English; knowledge of additional languages, in particular German will be considered an advantage.
- Familiarity with CRM and ERP tools is a plus.
- Willingness to travel up to 70% of the time, with an average trip duration of up to 2 weeks.

Job Reference: CGS12614

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