Customer Service Specialist Full Time

6 giorni fa

Vedelago, Italia VOLPATO SRL A tempo pieno

Volpato srl, azienda leader in Italia nel per la produzione di applicazioni gestionali IOS per il punto vendita, ricerca e assume 1 CUSTOMER SERVICE SPECIALIST da inserire con orario FULL TIME nel team dell’assistenza telefonica ai clienti nei settori di riferimento: moda, bellezza, sigarette elettroniche, food&beverage.

Compiti:
In qualità di Customer Service Specialist avrai il compito di gestire in modo efficace e positivo la relazione con il cliente per stabilire e mantenere un rapporto di fiducia con la ns azienda
- Ascolterai e comprenderai i bisogni e le richieste del cliente per guidarlo attraverso il processo di risoluzione dei problemi
- Fornirai soluzione ai problemi in remoto tramite tecniche diagnostiche e domande pertinenti
- indirizzerai eventuali richieste irrisolte ad un livello di assistenza e supporto avanzato
- Eseguirai operazioni di configurazione dei prodotti HW pre-installazione
- Fornirai informazioni dettagliate su prodotti e servizi
- Registrerai eventi, richieste e la loro risoluzione nel crm aziendale
- Trasmetterai qualsiasi feedback o suggerimento al team

Requisiti
- Richiesta esperienza di almeno 1 anno nel gestire rapporti con i clienti
- Buona conoscenza dei sistemi informatici
- Capacità di problem solving
- Buone capacità di comunicazione e ascolto attivo
- Diploma di scuola media superiore
- Residenza o domicilio in zone limitrofe alla sede di lavoro (entro 20 km da Vedelago - TV).

Offriamo
- Orario: full time 40 ore/settimana - (9:00-13:00 e 14:30-18:30)
- Contratto di lavoro: CCNL COMMERCIO, Tempo determinato o Apprendistato scopo assunzione
- RAL commisurata all'esperienza

Contratto di lavoro: Tempo determinato, Somministrazione, Apprendistato
Durata contratto: 6 mesi

Benefit:

- Supporto allo sviluppo professionale

Disponibilità:

- Dal lunedì al venerdì
- Turni
- Turno diurno

Istruzione:

- Scuola Secondaria di II livello (Superiori) (Obbligatorio)

Esperienza:

- assistenza clienti: 1 anno (Preferenziale)

Sede di lavoro: Di persona

Data di inizio prevista: 15/03/2025

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