Accommodation Supervisor

**About the Service**:
The Accommodation Supervisor has an important responsibility in ensuring seamless deliver and high-quality accommodation planning and operational delivery for OBS/ OCS/ OIS stakeholders relocating to the Host City, Co-Host Cities, Madrid, or other global locations during the Olympic Games. This service requires a proactive and diligent individual who thrives in high-pressure environments, possesses exceptional organisational skills, and excels at fostering collaboration across diverse teams and stakeholders.

As a Supervisor of the accommodation group, this person ensures end-to-end accommodation operations, providing guidance, operational coordination and execution of tasks, and hands-on problem-solving to meet the needs of stakeholders are carried out exceptionally well and per OBS guidelines.

**Duties & Responsibilities**
- Oversight and Operational Planning:_
- Ensuring the comprehensive Accommodation Operational Plan is effectively delivered, ensuring alignment with OBS objectives;
- Anticipate challenges, devise mitigation strategies, and maintain flexibility to adapt to evolving requirements;
- Supervision and Team Coordination:_
- Guide and mentor the accommodation team, ensuring accountability, effective communication, and timely execution of tasks;
- Act as the primary point of contact for accommodation providers, Organising Committees (OCOGs), and other key stakeholders;
- Stakeholder-Focused Planning and Operations Delivery:_
- Ensure a smooth and efficient check-in and check-out process for stakeholders;
- Resolve operational issues in real-time, maintaining a positive and professional experience for all involved;
- Room Allocation and Compliance:_
- Oversee room allocation plans, ensuring adherence to contractual agreements regarding room types and quantities;
- Proactively address discrepancies, collaborating with providers to implement corrective actions swiftly;
- Database and Reporting delivery:_
- Ensuring accuracy and up-to-date records of inventory, rooming lists, and financial data on the GRPS data tracking system;
- Provide detailed and regular reports on accommodation status, ensuring transparency and accountability to OBS management;
- Quality Assurance and Continuous Improvement:_
- Conduct regular quality control checks, leveraging surveys and feedback mechanisms to maintain high service standards;
- Identify opportunities for improvement, implementing innovative solutions to enhance efficiency and stakeholder satisfaction;
- Financial and Contractual overseeing:_
- Oversee all financial aspects of the accommodation plan, including budget tracking, invoicing, and expense reporting;
- Ensure compliance with contractual obligations, conducting regular reconciliations and performance evaluations;
- Post-Operational Analysis:_
- Preparation of comprehensive post-event reports, including financial reconciliations, performance assessments, and recommendations for future improvements.

**Skills, Requirements & Qualifications**
- Relevant or suitable tertiary qualification or certificate;
- Proven experience in accommodation supervision, event planning, or a similar operational role, preferably in high-pressure environments;
- English speaking skills, Italian language is an asset;
- Driving license B, ability to move to the Host City for the operational period.
- Strong ownership and delivery of projects and communication skills, with the ability to motivate and coordinate cross-functional teams;
- Exceptional problem-solving capabilities, with a proactive approach to identifying and resolving issues;
- Proficiency in database management, reporting tools, and financial tracking systems; ability to learn new systems quickly; Tech Savviness is advantageous
- Attention to detail, coupled with the ability to manage multiple priorities and tight deadlines;
- Cultural sensitivity and the ability to work collaboratively with international teams and stakeholders;
**Workplace & Environment**
- Exciting opportunity to be a key part of successfully delivering a position as part of an Olympic Games team;
- Fast paced, high impact working within a multi-national environment impacting a global sporting event;
- Flexibility in Full time shift work including evening and weekends;
- Subject to national/international criminal background checks;
- This is a freelance opportunity that commences as soon as possible until late February 2026.

**Additional** - Guide to Olympic Acronyms:

- OBS: Olympic Broadcasting Services
- OCS: Olympic Channel Services
- OIS: Olympic Information Systems
- IBC: International Broadcast Centre
- OCOG- Organising Committee for the Olympic Games
- GRPS- Inhouse built database of personnel for the Olympic Games system incorporating all information that is required for key actions in this position

**Our Commitment to Diversity**: