Front Office Manager

In our resorts, guests experience an unforgettable time: right on their doorstep, active, emotional, with fun, excitement, style and a high feel-good factor._
- Our employees should also feel comfortable. They are team builders, entrepreneurs - and above all, they are passionate hosts._
- Our guests feel this in the positive charisma and personal commitment. This is how the unique A-ROSA holiday feeling is created_
- The A-ROSA brand is innovative and always on the move with reliably high quality._
- The A-ROSA philosophy also extends to Italy and for _a new prestigious 5-star hotel, located on the western shore of Lake of Garda, we are looking for a _**_Front Office Manager_**

In charge of coordinating the Front Office Team (Assistant Front Office Manager, Guest Relations Manager, Front Office Supervisor, Night Auditors, Bellboys and Porters), demonstrating strong passion for project management, luxury environment, continuous search for excellence, customer centricity and team building.

Job title of direct supervisors: General Manager of the Resort.

**Duties and Responsibilities**
- Coordinating and supervising all the Front Desk operations, according to the company standards and procedures, maintaining high standards at all times and fostering a culture of development, high performance and Guests’ satisfaction
- Maximizing suites´ and rooms´ revenue and occupancy by monitoring rates and availability
- Scheduling Front Office Team shifts
- Maintaining excellent professional relationships with all the Guests, Department Managers and other Colleagues, assuring accurate communication of all relevant information and Guests´ requests to all departments
- Personally welcoming VIP Guests and Habitue, anticipating their demands and needs,
- Preventing and managing Guests’ complaints
- Assuring adherence and compliance to all legislations and company standards, performing follow-up if required during or after internal and external audit
- Assuring a very high level of personal hygiene, behavior and grooming standards of Front Office team
- Supervision of cash accounting (payment of guest bills)
- Providing top quality service culture in compliance with Company standards (timely responding to requests, efficient and courteous check-ins, check-outs )
- Performing other reasonable duties as required by General Manager
- Bachelor degree in Economics / Finance / Hotellerie management / Foreign languages
- Minimum 3 years´ work experience preferably at a high-level Resort in the same role
- Strong and proven cashiering experience of point-of-sale systems
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
- Italian and English confidence are mandatory. A third language is required: preferable German and Russian
- High confidence with Microsoft Office Suite
- Confidence with Resort Management software such as Sihot/Protel or others is preferable
- Customer centricity, project management, high attention to details, problem solving, punctuality, proactivity, flexibility, stress management and team building skills are a must
- High commitment to delivering exceptional Guests service with a true passion for the hospitality industry
- Personal integrity, with the proven ability to work in an environment that demands excellence, time and energy
- Ethical approach to work
- Legal right to work in Italy

**Benefits**
- We offer a full-time labour contract according to C.C.N.L. Settore Turismo with high level compensation
- 5-star canteen and breaks
- Food&Beverage discounts
- Fitness area free entrance in some slots, strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade)
- Cleaning and ironing of the uniforms
- Training and coaching programs - we support you individually and specifically

The Hotel “AROSA Lago di Garda” is proud to be an equal opportunity workplace in compliance with the laws 903/77 and 125/91. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.