Technology Expert

**Position Snapshot**
- Headquarter of Nestlé in Milan, Italy;
- Nestlé welcomes people with disabilities;
- Permanent contract;
- Full-time in the Milan HQ with flexibility to work remotely (hybrid mode);
- Bachelor's degree in computer science or equivalent experience;
- 5+ years experience in IT solution disciplines including modern device management, end user experience & proactive device management, enterprise browser policy configuration and agile project management;
- Effective English communication.

**Position Summary**
Are you a talented Technology Expert ready to join our Workforce 360 Devices team?

We are a diverse and heterogeneous team of people coming from different countries across the world, each one with a unique experience around people, technology, business and processes.

We are part of Nestlé Global IT HUB in Milano (Italy), a cross-technology team that includes more than 130 professionals and span across more than 20 different nationalities.
We need your passion and skills around Modern Management & End User Experience Management to guide and promote usage of innovative technologies in Nestlé, helping us to deliver our purpose: unlocking the power of food to enhance quality of life for everyone, today and for generations to come.
As Technology Expert for Workstation Services your focus will be around the building modern and scalable management solutions based on Microsoft Intune & End User Experience Management solutions, enabling proactive management of the clients, leveraging new and innovative technologies coming in this space.
You will be part of a team with other Technology Experts and Technical Leads and will report to the Senior Product Manager for your area.

**A Day in the Life ofa Technology Expert Workstation Services**
- Provide specialist consultancy, guidance and support in the technical areas of expertise.
- Supports operations both with technical depth and user empathy and provide recommendations on how to improve efficiency and service delivery.
- Liaise closely with Product Managers, Tech Leads, other Technical Experts and Solution Architects in defining significant functional, technical and process integration decisions.
- Assist in designing the governance models for our Suppliers and Partners and the alignment of our tools and solutions with Nestlé architecture and security frameworks.
- Supports the agile approach of the team, prioritizing activities and projects and always focusing on the end-to-end experience of our users.
- Partner with other Technical Experts to share knowledge inside the team and support technical and personal growth.
- Collaborate with other relevant Nestlé Teams and Businesses to build together a shared vision around devices and services to bring tangible benefits to Nestlé users.

**What else will make you successful?**
- 5+ years of experience in IS/IT, preferably delivering projects in complex\multinational environments with dependencies across multiple teams.
- Deep level understanding in Microsoft Intune about management of different ecosystem of devices.
- Experience in integrating proactive device monitoring (e.g Microsoft Endpoint Analytics, Experience Score) and industry leading end-user experience monitoring solutions (e.g. Lakeside Systrack, Nexthink, 1E Tachyon).
- Hands-on experience for managing the different configuration and policy items meant for device portfolios and landscapes.
- Experience in managing modern browsers at enterprise level (e.g. Microsoft Edge, Google Chrome).
- Good understanding and working knowledge with the Azure modules and Automations which can be incorporated on Microsoft Intune like through graph APIs.
- Experience in moving from GPOs to cloud policies in Microsoft Intune for securing Windows devices.
- Experience with certificate deployment in enterprise environments, advanced knowledge of Microsoft Entra ID, Conditional Access and Microsoft Graph API is a plus.
- Experience in designing and implementing modern device provisioning at scale with Windows Autopilot in hybrid environments is a plus.
- Strong understanding of Agile/DevOps methods and processes with proven ability to take part in Agile project teams by providing advice and guidance on opportunities, impacts and risks.
- Able to balance excellent analytical skills, deep technical knowledge with strong listening capabilities.
- Experience interacting with advisory councils, industry user groups, and key technology Partners and Vendors.
- Bachelor's degree in computer science, system analysis or related study, or equivalent experience.
- Experience with effective communication in English at any different level of the organization.