Restaurant Manager

**Strategic Intent**

It is the mission and intent of this position that the incumbent will provide the highest level of customer service to all guests, to ensure the guest experience is one that is beyond the expectations of the guest.

Scope of Position

The Restaurant Manager is responsible for, but not limited to, supervising the service in the Restaurant. To provide back up for the General Manager take responsibility for supervising and coordinating the daily restaurant activities and maintaining the highest standard of service established by the Company.

**Organisational Structure**

The Restaurant Manager will report directly to the General Manager, The entire FHO Staff in the restaurant will report back into the Restaurant Mager.

**Duties and Supporting Responsibilities**

Administration
- Must have excellent food and beverage knowledge
- Start and finish shifts at the correct time
- Must be able to coordinate the work and duties of the restaurant staff
- Must be familiar with all cashiering procedures
- Must be capable of handling all relevant equipment
- Attend daily meetings
- Attend all mandatory training sessions arranged by MO
- Monitor and supervise small VIP/private dining functions that are not handled by banqueting
- Ensure correct quality, presentation and delivery of all dishes and drinks
- Perform all administrative tasks designated to him/her by management
- Perform monthly inventory and purchasing tasks assigned by the management

Human Resources/ Colleagues
- Supervise F&B service by directing, correcting and supporting their subordinates
- Ensure that the restaurant is adequately staffed during their shift and to notify their superior of any shortages
- Identify and carry out any specific training and development needs among the team
- Develop and support direct reports.

Maintaining Standards
- Support company's philosophy and company culture on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
- Support company's philosophy and company culture through on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

Guest Service
- Taking reservations accurately where necessary while keeping track of guests preferences
- Greeting and seating guests according to standards
- Presenting the menu correctly to each guest
- Taking orders from all guests in line with restaurant policy
- Offering suggested up-selling based on outlet policy
- Serving food and beverages according to standards
- Clearing plates and tables and ensuring general table maintenance throughout the meal
- Presenting the bill
- Ensuring guest satisfaction
- Handling special requests from guests and VIPs
- Handling guest complaints
- Bidding guests farewell
- Anticipating the guests’ needs

Hygiene and Cleanliness
- Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image
- Ensure that the environment of the outlet is being maintained to standards

Health and Safety
- Be aware of, and comply with, safe working practises. This will include your awareness of any specific hazards at your work place
- Be aware of, and comply with local and relevant Food Acts.
- Wear any appropriate protective clothing provided by or recommended by the Restaurant.
- Report any defects in the building, plant or equipment according to the Restaurant procedures.
- Ensure any accidents to colleagues, guests or visitors are reported in accordance with Restaurant procedures.
- Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
- Be aware of Fire safety plans
- Adhere to Safe & Sound procedures regarding Health & safety
- Adhere to Safe & Sound procedures regarding HACCP standards
- Attend any training deemed appropriate by your Head of Department

**Requirements**:
Mandatory
- Have a minimum of 5 years experience in a luxury establishment
- Have a keen interest in food and the culinary ambitions of the establishment.
- Willing to work a flexible schedule and holidays.
- Work in a safe, prudent and organized manner
- Have an in-depth knowledge of food and preparation
- Have an excellent knowledge of wine and beverages
- Be able to relate to all levels of guests and management
- Have the ability to handle multiple tasks at one time
- Have excellent communication and organization skills
- Be able to consistently delight and satisfy our guest
- Have the ability to handle guest requests in a detailed manner
- Reading, writing and oral proficiency in the local language mandatory
- Reading, writing and oral proficiency in the English language
- Professional appearance and demeanor at all times
- Have mathematical skills, computer software aptitude (as required) and good hotel operation knowledge
- Delighting our Clients
- Working together as Colleagues
- Promoting a Climate of Enthusiasm
- Being the Best
- Delivering Shareholder Value
- Playing by the rules
- Acting