Operations Coordinator

JLL supports the Whole You, personally and professionally.
JLL supports the Whole You, personally and professionally.
Operations Coordinator
Work Dynamics - Life Sciences Account
MAIN TASKS
- Monitor KPIs at regional and country levels
- Track Planned Preventative Maintenance delivery and compliance
- Oversee Annual Audits & Inspections with timely corrective action closure
- Monitor reactive service requests across all priorities
- Track energy and sustainability plan implementation
- Ensure comprehensive data population for assets and contracts
- Manage data accuracy for work orders and preventive maintenance
- Coordinate maintenance planning and execution per contract requirements
- Maintain system integrity for accurate reporting
- Oversee contract-based maintenance schedule integration
- Monitor consolidated compliance programs (FM Global, MSS, FCA, BSP, Legionella)
- Conduct quarterly risk reviews and address deficiencies, Generate forecasts and budget planning
- Ensure high-priority compliance standards for key clients
- Monitor contractual compliance and corrective action status
- Ensure MSA requirement delivery, Manage service request workflows and escalations
- Assist with Change Request processes, Verify KPI and SLA achievement
- Identify performance issues with root cause analysis
- Collaborate with Regional Leadership and Country Teams
- Develop improvement programs and initiatives
- Create comprehensive trend and action reports, Ensure timely resolution of outstanding matters
- Build relationships with regional service partners, Collaborate with Performance Managers across regions
- Work with Regional Directors and FM teams on optimization
- Propose global system and process improvements, Support cross-functional performance targets

EXPERIENCES
- 3-5+ years in facilities management, performance management, or operations
- Proven KPI monitoring and performance improvement track record
- Large-scale service contracts and MSA experience
- CAFM systems experience (Corrigo preferred), Data analysis and compliance program background
- ARC Dashboard or similar compliance tracking systems
- Advanced Microsoft Excel and data analysis tools, CAFM systems and performance dashboards
- FM industry standards and compliance knowledge
- Asset management and preventive maintenance planning
- Strong analytical and problem-solving abilities
- Detail-oriented data management; Effective communication and presentation skills
- Independent work across multiple countries/time zones
- Proactive performance issue identification
- Stakeholder relationship management
- Regulatory compliance understanding (FM Global, MSS, FCA, BSP, Legionella)
- Fluent English and Italian required

Our Commitment to Sustainability and Innovation
At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.
Growth and Development
As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.
What We OfferOpportunity to lead a flagship account with significant strategic importance to our organization
Platform to influence and shape best practices in Life Sciences real estate management globally
Exposure to cutting-edge operational practices and technologies across international markets
Collaborative, innovative work environment with access to industry-leading resources and expertise
Comprehensive professional development program and clear advancement pathways
Competitive compensation package including performance-based incentives
Global mobility opportunities within a growing international organization
**Location**: Latina
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better