Operations Coordinator

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   JLL supports the Whole You, personally and professionally.Operations CoordinatorWork Dynamics – Life Sciences AccountMAIN TASKS· Monitor KPIs at regional and country levels· Track Planned Preventative Maintenance delivery and compliance· Oversee Annual Audits & Inspections with timely corrective action closure· Monitor reactive service requests across all priorities· Track energy and sustainability plan implementation· Ensure comprehensive data population for assets and contracts· Manage data accuracy for work orders and preventive maintenance· Coordinate maintenance planning and execution per contract requirements· Maintain system integrity for accurate reporting· Oversee contract-based maintenance schedule integration· Monitor consolidated compliance programs (FM Global, MSS, FCA, BSP, Legionella)· Conduct quarterly risk reviews and address deficiencies, Generate forecasts and budget planning· Ensure high-priority compliance standards for key clients· Monitor contractual compliance and corrective action status· Ensure MSA requirement delivery, Manage service request workflows and escalations· Assist with Change Request processes, Verify KPI and SLA achievement· Identify performance issues with root cause analysis· Collaborate with Regional Leadership and Country Teams· Develop improvement programs and initiatives· Create comprehensive trend and action reports, Ensure timely resolution of outstanding matters· Build relationships with regional service partners, Collaborate with Performance Managers across regions· Work with Regional Directors and FM teams on optimization· Propose global system and process improvements, Support cross-functional performance targetsEXPERIENCES· 3-5+ years in facilities management, performance management, or operations· Proven KPI monitoring and performance improvement track record· Large-scale service contracts and MSA experience· CAFM systems experience (Corrigo preferred), Data analysis and compliance program background· ARC Dashboard or similar compliance tracking systems· Advanced Microsoft Excel and data analysis tools, CAFM systems and performance dashboards· FM industry standards and compliance knowledge· Asset management and preventive maintenance planning· Strong analytical and problem-solving abilities· Detail-oriented data management; Effective communication and presentation skills· Independent work across multiple countries/time zones· Proactive performance issue identification· Stakeholder relationship management· Regulatory compliance understanding (FM Global, MSS, FCA, BSP, Legionella)· Fluent English and Italian requiredOur Commitment to Sustainability and InnovationAt JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.Growth and DevelopmentAs part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.What We OfferOpportunity to lead a flagship account with significant strategic importance to our organizationPlatform to influence and shape best practices in Life Sciences real estate management globallyExposure to cutting-edge operational practices and technologies across international marketsCollaborative, innovative work environment with access to industry-leading resources and expertiseComprehensive professional development program and clear advancement pathwaysCompetitive compensation package including performance-based incentivesGlobal mobility opportunities within a growing international organizationLocation: LatinaLocation: On-site –Latina, ITA, ROME, ITAIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.