Local IT Technician

2 settimane fa

Crespellano, Italia Stefanini A tempo pieno

**Local IT Technician - Crespellano**

**Responsibilities**

ITSMS Tool Set (Ticket Management Software)
Correctly track incidents and calls timely and accurately
Respond to computer related service and trouble calls
Ability to resolve Windows 10 and MAC OS Operating System Errors
Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
Understanding of Antivirus Protection Software, and VPN Solutions
(Desktops/Laptops) - Hardware and Software Troubleshooting
Some hardware support experience required e.g. installing memory/hard drives
Diagnose printer and other peripheral device failures and implement solutions
Provide installation and upgrade services of supported hardware and software
Basic Network troubleshooting skills and knowledge
Experienced with Apple Products (MacOS/IpadOS/IOS)
Experience with Mobile Device Support (IOS/Android)
Move workstations and peripherals, as required
Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
Proficient with 'Remote Worker' technology, accessibility troubleshooting sk

**Skills and Experience**

2 Years' experience in an IT-Support Role
ITIL certified
Proficient in Microsoft Office 2016/2019/Office365 Suite
Proficient in collaboration Tools Teams/Skype/Zoom
Ability to communicate technical information to non-technical audiences
Strong sense of customer service, good organizational skills
Excellent verbal and written communication skills in English and Italian
Ability to multitask, team focused

**Job Types**: Full-time, Permanent

Work Location: In person

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