Customer Service Partner

1 settimana fa

Rho, Italia Sealed Air A tempo pieno

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.
The Customer Service Partner processes Customer Orders acting as a key link between Production, Planning, Distribution, Sales and Marketing functions ensuring the correct, timely and accurate information flow between these parties all over the business locations. Maintain strong relationships with customers, Sales team, Planning team and the warehouse staff. Why do we need you?
To use your attention to detail to receive and process Customer orders (and arrange for product manufacture).
To oversee all functions from the point at which an order is received until the Customer has received satisfaction.
To use your communication skills to interact with Customers and/or Account Managers on matters concerning placed orders.
To negotiate with Production for availability of goods and communicate the outcome.
To use your initiative to expedite late orders and the communication of this information.
To act as a central communication medium between Sales/Logistic and other relevant departments of Sealed Air.

**To manage extra activities**: Claims Management, New Material Creation/Extension/Modification, New Customer Master Creation/Extension/Modification, Certificates and Product Sheets management, Welcome calls, SAP reports, E-Business.
To prepare and send out Reports to Sales on regular basis. Qualifications:
Ability to liaise, influence and coordinate across functions and countries.
Good English
Able to work well within a team but also able to act individually to resolve matters.
Enthusiastic and customer focused with accurate data entry and computer skills.
Pleasant professional telephone manner and an ability to relate well with people at all levels in the organization.
At least 1-3-year experience in Customer Service
Knowledge of SAP system is a plus

**Requisition id**: 42150

**Relocation**: No
The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
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