Multinational Issuing Office Coordinator

Issuing Office - Multinational Coordinator

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial

and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through

a diversified, multichannel distribution network.

Multinational

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

Role Summary

Provides local technical and administrative support to Issuing Office (IO) Multinational Specialist and coordinates service requirements for the local portion of the Controlled Master Program (CMP) while managing communication and relationships with the producing office, client/broker, and Shared Services teams.

About the role

What you need to know:

- Coordinate service requirements for local portion of CMP - both Risk Transfer and Global Fronting - for New Business and renewals requiring manuscript policies or specific service needs.
- Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office.
- Provide technical and administrative support to Multinational Issuing Office Specialist and Producing Offices.
- Manage incoming policy portfolios of non-strategic clients with assigned local brokers.
- Manage all aspects of local inbound multinational clients’ requests. Meet or exceed client service expectations for assigned inbound requests.
- Be Subject Matter Expert (SME) / Knowledge Champion for one or two products within country.
- Be SME on AIG Multinational systems.
- Proactively engage with and respond to local client/broker inquiries.
- Enhance alignment with Client and Broker engagement, Underwriting, and Account Receivables stakeholders.
- Provide up to date knowledge delivery.
- Manage internal and external expectations of allocated portfolio.
- Oversight - Training & Monitoring of MN IO activities across business externally and internally.
- Ensure requested documentation is issued in required time frames.
- Report on status of accounts to local manager and Producing Office.
- Ensure administration systems are up to date.
- Monitor and ensure resolution for allocated accounts with respect to accounting discrepancies, unpatched credit, and uncollected premiums.
- Ensure Production and RISO queries are answered within 48 hours of receipt.
- Ensure queries from other AIG departments are dealt with on a timely basis.
- Ensure all identified errors made on allocated account are corrected within one month of notification.
- To meet as needed with Tier 3 and 4 brokers/clients in conjunction with Producing Office or local distribution team.
- Undertake special projects allocated by more senior members of staff, ensuring such projects are completed within the allocated time frame.

What we’re looking for:

- Insurance experience, preferably client servicing (broker or company)
- Experience of handling Multinational corporations
- Good understanding of in country Commercial Insurance
- Strong administration skills
- Computer literacy required: IT packages, MS Outlook, Excel, Word
- Strong written & verbal communication and interpersonal skills
- Ability to work on own initiative/organized
- Highly motivated and ability to work autonomously
- Good time management skills - abil