Customer Support Specialist
2 giorni fa
**M-Cube** is a leading company in **In-Store Digital Engagement solutions**, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops **innovative digital solutions** to improve service, engagement, customer retention and communication within the **retail industry**.
M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.
With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.
**The job**
- Customer Support Specialist will be responsible for managing and resolving tickets in the shortest possible time but in accordance with procedures.
- Monitoring and manage the queues of ticket.
- Support the customers for requests where we can help even if not strictly related to tickets (example: PC census of a single customer's network).
- Follow the department procedures according to the instructions received.
- Manage the partner and on-site intervention from remote for complex activities. if required: request / tracking of intervention costs in accordance with the procedures.
- Request or directly manage the creation / sending of quotes for activities not covered by the standard assistance service based on the procedures indicated.
- Execute Check control to certificate new installation.
**Our responsibilities**
- Handling product exchange logistics by insuring the shortest possible exchange procedures.
- Updating the internal data base with any modifications or changes on the present status of our customers.
**Your profile**
- Languages: Good verbal and written skills in English.
- Languages: France and Spain (preferred).
- Proficiency in MS Office.
- Great communication and interpersonal skills.
- Autonomous, organized and stress resistant.
**Would be a plus**
- Previous experience in technical customer service/Help desk is an asset.
- Ability to diagnose a technical problem and identify the solution to resolve.
- Knowledge of Audio / Video environments (file formats, streaming formats, Audio / Video connections, screen settings, encoding).
**Job Types: Full-time, Temporary**
- Contract length: 3 months.
- Salary: €21.000,00 - €23.00000 per year.
**Job Types**: Full-time, Temporary
Contract length: 3 months
**Salary**: €21,000.00 - €23,000.00 per year
**Language**:
- English (required)
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