Front Office Manager

2 giorni fa

Provincia di Brindisi Puglia, Italia Paragon700 boutique Hotel & Spa A tempo pieno

**Sales-Oriented Front Office Manager**

**About Us**:
Paragon 700 Boutique Hotel & Spa is a luxurious 5-star boutique hotel known for providing exceptional experiences, personalized service, and a unique blend of elegance and comfort. Our goal is to ensure every guest feels special, and we pride ourselves on delivering unforgettable stays. We are currently looking for a dynamic, **results-driven Front Office Manager** with a strong sales orientation to join our talented team.

As the Sales-Oriented Front Office Manager, you will play a pivotal role in managing the day-to-day operations of our front office, ensuring the highest standards of guest service while actively contributing to the hotel’s revenue growth. This position requires a hands-on, guest-centric leader with a proven track record in sales and a passion for hospitality.

**Key Responsibilities**:

- **Front Office Management**: Oversee the daily operations of the front desk, ensuring smooth guest check-ins, check-outs, and reservation handling.
- **Sales Leadership**: Proactively identify opportunities to drive hotel revenue, including upselling room types, packages, and services.
- **Team Leadership**: Lead, train, and motivate front office staff to provide exceptional guest experiences, focusing on both service excellence and sales performance.
- **Revenue Management**: Collaborate with the sales and marketing teams to optimize room rates, occupancy, and overall revenue.
- **Guest Experience**: Act as a liaison for guest concerns and ensure swift resolution, maintaining the hotel’s reputation for outstanding service.
- **Reporting & Analysis**: Monitor key performance indicators (KPIs) and prepare regular reports on front office performance and sales targets.
- **Collaboration**: Work closely with other departments (e.g., housekeeping, food & beverage, sales) to ensure seamless guest experiences.

**Qualifications**:

- 3+ years of experience in a front office management role in a luxury hotel or similar environment.
- Strong sales acumen, with a proven ability to drive revenue through upselling and identifying sales opportunities.
- Exceptional leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel management software and operational systems.
- A passion for hospitality, with a focus on creating memorable guest experiences.
- Strong problem-solving abilities and the ability to stay composed under pressure.
- A background in revenue management is an advantage.
- Knowledge of Hotel Management software of **Direct Holiday PMS and SimpleBooking systems** is an advantage
- Fluent in ENGLISH and Italian ( minimum C1 written and C1 verbal). A third language is an advantage;
**What We Offer**:

- Full time contract for a minimum of 10 months starting mid February 2025.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment within a high-end boutique hotel.

**How to Apply**:
If you are a motivated, sales-driven hospitality professional with a passion for excellence, we’d love to hear from you. Please send your CV, along with a cover letter outlining your experience and why you’d be a perfect fit for this role

All CVs must be sent with **picture** including authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.

Work Location: In person

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