Operational Data Analyst Service Provisions

**Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance**:
**Who we are looking for**:We are seeking to identify an Operational Data Analyst (Service Provision)

**What we offer**:Consultancy contract of 7 months with possibility of extension depending on the project requirements and funding availability

**Workplace**: Remote

**ORGANIZATIONAL CONTEXT**:
The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP Technology Division (TEC, formerly known as IT) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations, be they manmade or in a natural disaster setting. One of the key pillars in our digital ecosystem is an operational decision-making platform called DOTS which is powered by the Palantir Foundry solution. DOTS integrates data from multiple sources, transforms data to create a dynamic ontology representing WFP’s operational model and surfaces business insights to support decision-making.

The Operational Data Analyst (or DOTS Workflow Owner as known within the DOTS team) works with WFP business counterparts and end-users to design, implement, and deliver end-to-end solutions on DOTS addressing core business questions and outcomes. Using rapid iteration cycles and eliciting constant feedback from end-users and business stakeholders, the incumbent is expected to push boundaries, challenge the as-is and relish the opportunity to explore problems and find resolutions. Combining knowledge of data analytics, data engineering, data governance, project management, and excellent communication skills, the Operational Data Analyst will be equally comfortable discussing technical issues with developers and presenting DOTS demonstrations to a wider audience.

Reporting to the DOTS Platform Lead, under the Data and Analytics Unit (TECX) in the Technology Division, the Operational Data Analyst will work closely with DOTS team members, the Service Provision Programme Manager, Supply Chain and TEC teams to own the end-to-end process of designing, implementing, and presenting data in ways that help end-users and assist in the continuous improvement of the Service Provision workstream.

**ACCOUNTABILITIES/RESPONSIBILITIES**:

- Act as Agile product owner.
- Analyse the business problem - the functional and the non-functional requirements and be comfortable arguing for the optimal end solution in case the proposed requirements do not align with the underlying solution to the problem.
- Understand the data domain, the data catalogue definitions (if any) and the data flows.
- Accountable and responsible for the end-to-end process of creating, implementing, and rolling out workflows on DOTS:

- Work with the team and business to model the solution to the business problem in the DOTS platform. You will function as the platform expert, and throughout user interviews also as the end-to-end process expert, owning the overall workflow architecture and implementation scope. Define and detail the information model, the user interface model (which DOTS platform tools to use), the use cases, the integration model, and the reporting model.
- Using analytical skills, provide recommendations to business stakeholders on how to use DOTS to derive additional insights.
- Provide resourcing estimates and monitor progress to ensure optimal utilization.
- Interact with the DOTS technical and platform governance teams to discuss, review and endorse the design and final product.
- Together with business owners Identify success metrics and incorporate monitoring of indicators in the design.
- Conduct testing and validation with business stakeholders and end-users to ensure product quality.
- Work with business owners to induce the Change Management needed to roll out the product to end-users.
- Actively use Agile methodology to manage the development cycle, product backlog and retrospectives.
- Ensure documentation of technical specifications and decisions and handover of the workflow to the maintenance team.

**DELIVERABLES**:

- Demonstrated progress on delivery of DOTS workflows against design and business owner expectations, incl. auxiliary non-platform specific deliverables.
- DOTS data views and analytical components developed using the tools available on the platform (pre-requisite: completion of training on DOTS and DOTS tools).
- Contribution towards usage of DOTS (e.g. usage in workflow design)
- Required technical/non-technical documentation and review/approval processes completed for assigned projects.
- Project metrics established and method for data collection established for each project.
- Change management artifacts (e.g. webinars, presentations) completed.

**QUALIFICATIONS & EXPERIENCE REQUIRED**:
**Education**:
University degree in computer science/en