Center Operations Manager

**Why join our team?**

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job - it's a calling, and we believe in doing what you love and loving what you do.

Don't just take our word for it. An independent external survey found that:

- 97% of employees enjoy their work
- 90% are satisfied with their pay and benefits
- 95% would recommend working here to friends and family
- 95% would recommend our USO services to a friend.

The Center Operations Manager is responsible for supporting the day-to-day operations at one or more USO centers as well as assisting with coordination, implementation and evaluation of creative, fun, and engaging USO programs, services, events and activities.

**Principal Duties and Responsibilities (*Essential Duties)**
- Assist with management of day-to-day center operational procedures, ensuring a cost-effective, safe, welcoming, clean and well-maintained environment. Serve as knowledgeable resource related to local programs and services offered and available at area USO Centers.*
- Meet, greet, orient and assist visitors and guests. Maintain working relationships with US Military and local business community leadership to enhance awareness and generate financial/in-kind support of the USO mission as well as local operations, program and service delivery.*
- Supervise volunteers for general and program activities including recruitment, scheduling, oversight, training, development and recognition. Assist with supervision of USO staff.*
- Assist with program and operations communications and awareness. Compile and prepare announcements, stories, and photos for publication and distribution across multiple channels.*
- Operate center within approved budgetary guidelines, including cash handling. Maintain accurate inventory of supplies and assets. Provide information for consolidated financial, operational and statistical reports as requested. Provide any other ad hoc reports as required.*
- Control, safeguard and maintain the equipment and assets, fabric, furniture and fitments in the Center and maintain standards of cleanliness. Ensure that all applicable sanitary and food-handling regulations are followed.*
- Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*
- Perform assigned duties in the absence of Center Manager, and other duties as assigned.

**Job Specifications**
- High School Diploma or equivalent. Bachelor’s Degree preferred.
- 2-4 years progressively responsible work experience in event management or marketing role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
- Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
- Ability to achieve desired results while working collaboratively in a team environment.
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
- Willingness and ability to work non-standard hours as needed.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
- Must be a strong advocate of the USO’s mission.

**Details**
- USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
- Resume and cover letter are required for full consideration.
- Background check - education, criminal and driving required.
- The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some **direct quotes from employees**:

- The organization truly cares about