Client Relationship Manager

**Description**:
Since 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more.

Across the globe, over 600 of us work together to make the world a better place to work. As an ambitious, fast-growth, private-equity backed, HR Tech SaaS company we’re flexible, inclusive, and keen to meet talented individuals who are passionate about positively impacting the future of work.

**Your role in our Mission**
Our mission is to make the world a better place to work and to achieve this mission we need a great Client Relationship Manager to delight our Reward Gateway for Small Business customers and help them create great places to work for their employees.
**Some of Your Responsibilities & Core Duties will be**:

- Onboard RGSB clients by prioritising video meetings and online demos to set them up for success
- Overseeing a portfolio of 250-400 customers and thinking of innovative ways to keep them engaged in an efficient and scalable way
- Looking at key trends within the portfolio and identifying improvements in the customer lifecycle.
- Reducing churn by helping clients to increase employee activations and product adoption
- Building and testing new automated communications and processes in our client success software (Planhat) to increase activations and improve customer experience
- Efficiently and effectively working with customers when any issues arise, ensuring we do all we can to delight the customer
- Working closely with the RGSB team, representing the voice of our clients so we can continue to create one of the best SaaS engagement products in the world
- Protecting and growing customer revenue through reducing churn numbers, looking for opportunities to add subscriptions and products (as we diversify our product set) and helping customers move onto our full platform as their businesses grow

**The Experience and Key Skills you will have**:

- Excellent English verbal and written skills
- Confident doing live demos and presentations to clients and their employees
- Ability to build rapport and deal confidently with senior partners
- Superb attention to detail
- Entrepreneurial spirit and great collaboration skills. Everyone pitches in on this project to make the product even better, so sometimes we do things outside of our remit
- Ability to effectively participate in commercial discussions and negotiations
- Practical, level-headed and able to prioritise

**The Interview Process**:

- Video call interview with a member of the Talent Acquisition Team and RGSB Client Relationship Manager
- Short assessment to present at the final interview
- Final video interview with the Head of RGSB, RGSB Client Relationship Manager, and Head of Client Integration.

**Be comfortable. Be you.**

At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

**We hire BETTER.**

From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
**About Reward Gateway**:
Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. **Bridging that engagement gap is what drives us.