Solutions Lead

Job Introduction

**We’re looking for a Solutions Lead, to reinforce the team in our Italy office**

We are looking for a technically skilled and user-focused Solutions Lead to support the user uptake of the Destination Earth (DestinE) Platform. This role will be pivotal in engaging with platform current and potential users, understanding their needs, and translating feedback into actionable requirements. You will act as a bridge between users and technical stakeholders to help ensure the platform capabilities are aligned with user expectations and scientific relevance.

**We look forward to meeting you**

Main Responsibilities
As Solutions Lead you will be responsible for:

- User Engagement & Support
- Serve as a technical point of contact for platform users working with climate data.
- Collect, categorize, and analyse user requirements and feedback.
- Provide tailored support to new users of the platform.
- Participate to scientific papers and conferences
- Product Development
- Collaborate with scientific/technical users, developers, scientists, and product managers to translate user needs into technical requirements.
- Participate in roadmap development and prioritization.
- Contribute to the evolution of climate data access, usability, and documentation.
- Technical Expertise
- Provide expertise in climate and Earth system data (e.g., CMIP, ERA5, EC-Earth, Copernicus datasets).
- Assist in designing and validating data processing workflows.
- Identify gaps in tools, documentation, or data offerings and propose solutions.
- Communication & Collaboration
- Coordinate across teams (scientific, technical, policy) within the DestinE initiative.
- Represent user feedback in working groups and internal discussions.

**Your skills**:

- Education: Degree in environmental science, climate science, meteorology, engineering, or a related technical discipline.
- 3+ years experience working with climate datasets and tools (e.g., NetCDF, xarray, CDO, Python, GIS tools).
- Familiarity with user-facing roles or experience in technical support, user engagement, or requirements gathering.
- Strong communication and documentation skills in English.
- Ability to work across interdisciplinary teams and translate complex needs into actionable items.

About The Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.

**Women in Aerospace**
We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.
- For more information_ : Women in Aerospace Europe / Supporting women in STEM

**We are diverse and inclusive organisation**

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
- If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team_

**Important**

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
- Please contact the recruitment team if needed_

**Data Protection**:
For more information on how the personal data is processed, please see the link Data Protection policy here.

Package Description
**_ Joining Serco Italy’s amazing team offers:_**
- Competitive Salary
- Great career opportunities
- Corporate Benefits Package
- International environment
- Possible hybrid work