Solutions Lead

2 settimane fa

Roma, Italia Serco A tempo pieno

We are looking for a technically skilled and user-focused Solutions Lead to support the user uptake of the Destination Earth (DestinE) Platform. This role will be pivotal in engaging with platform current and potential users, understanding their needs, and translating feedback into actionable requirements. You will act as a bridge between users and technical stakeholders to help ensure the platform capabilities are aligned with user expectations and scientific relevance.

**Main Responsibilities**:

- User Engagement & Support

Serve as a technical point of contact for platform users working with climate data.
- Collect, categorize, and analyse user requirements and feedback.
- Provide tailored support to new users of the platform.
- Participate to scientific papers and conferences
- Product Development
- Collaborate with scientific/technical users, developers, scientists, and product managers to translate user needs into technical requirements.
- Participate in roadmap development and prioritization.
- Contribute to the evolution of climate data access, usability, and documentation.
- Technical Expertise
- Provide expertise in climate and Earth system data (e.g., CMIP, ERA5, EC-Earth, Copernicus datasets).
- Assist in designing and validating data processing workflows.
- Identify gaps in tools, documentation, or data offerings and propose solutions.
- Communication & Collaboration
- Coordinate across teams (scientific, technical, policy) within the DestinE initiative.
- Represent user feedback in working groups and internal discussions.

**Your skills**:

- Education: Degree in environmental science, climate science, meteorology, engineering, or a related technical discipline.
- 3+ years experience working with climate datasets and tools (e.g., NetCDF, xarray, CDO, Python, GIS tools).
- Familiarity with user-facing roles or experience in technical support, user engagement, or requirements gathering.
- Strong communication and documentation skills in English.
- Ability to work across interdisciplinary teams and translate complex needs into actionable items.

**About Serco**:

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