Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
Role Purpose
Reporting to the Facilities Manager and working as part of the overall Facilities Team, the Assistant Facilities Manager will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site.
What this job involves
Manage the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services
Monitor and maintain office equipment and supplies
Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates
Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained
Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customersand action queries promptly in line with service level agreements
Manage daily health & safety issues - maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training
Travel/Visitors’ support - interface with locally approved hotels - assist Client global travel & hotel managers in information gathering and communicating up to date information to staff.
Assist in the organizing of internal and external Client events
Managing the quality of conferencing facilities
Manage food and kitchen facilities - provide direction to housekeepers
Raise purchase orders
Manage Wiki pages and other communication channels for the site(s)
Deputise / provide cover for Building Operations Engineer / Facilities Manager when appropriate
Responsible for all other duties and tasks as assigned
Every day is different, and in all these activities, we’d encourage you to show your ingenuity
Knowledge of the Facilities/Office Services Coordinator role
Previous experience of working within a in a high profile corporate environment
Previous reception or hospitality experience
**Education**: Diploma/degree level
Problem solving skill
Good decision making
Excellent written/verbal communications
Spreadsheet and word processing
Customer focused
Good inter-personal skills
Assertive
Attention to detail
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed toge