IT Demand Expert

22 ore fa

Roma, Italia GCHCONSULTING srl A tempo pieno

For a leading Company operating in the gaming & betting field we are looking for a

**INTERNATIONAL IT DEMAND EXPERT**

**Posizione**:

- You will be part of the International IT Demand and Operation department and you will report to the International IT Demand Manager;
- You will have the opportunity to be involved in challenging projects and activities which can lead to an effective development of the retail and online businesses;
- You will give constant support to the International business teams in order to detail their needs and priorities in relation to all the Management Systems projects;
- You will follow the progress of the assigned projects by reporting critical issues, delays, possible improvements in collaboration with the business and with the IT teams;
- You will monitor how IT projects are put into place properly doing periodic project meetings;
- You will facilitate the efficient of the working dynamics and synergies between the International Online Business areas and the IT factories;
- You will support International business area in the user requirements writing process (CRM system, IVR, Phonia, Master Data Management, Procurement system, Datawarehouse) in order to give to the IT factory a document which describes all our needs;
- You will support Retail and Online Business team and the Test factory during the User Acceptance Test process;
- You will perform preliminary studies of the feasibility of the projects in collaboration with IT architects.

**Requisiti**:

- You have strong and solid knowledge, experience and expertise in CRM, Phonia, Master Data Management and Datawarehouse systems;
- Your ability for analysis, good relations and communication are strong and visible;
- You have at least 2-3 years of experience in equivalent positions and a previous experience in the management of Management Systems projects (CRM and DWH);
- You have curiosity, flexibility, aptitude to work on several projects at the same time;
- You are proactive and dynamic, goal-oriented, self-organized;
- You have enthusiasm, passion for your work, attention to detail and deep analytical and problem solving skill.
- You know how to manage stressful scenarios and how to manage your energies;
- You have basic knowledge of the Jira tool and of Service Now.
- You have good knowledge of the Microsoft Dynamics.
- Solid and proven knowledge of the entire Microsoft Office suite;
- Proven proficiency of both spoken and written Italian and English; French will be a plus.

**Altre informazioni**:

- Permanent contract;
- Hybrid work;
- Company-Owned Devices: laptop and business mobile phone;
- Meal Allowance;
- Supplemental Health Insurance.

**Location**: Italy, Milan or Rome

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