Order Entry Specialist

9 minuti fa

Bergamo, Italia ABB A tempo pieno

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:
EL Customer Operations Manager

**Your role and responsibilities**

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is: #LI-Hybrid

The Customer Support Specialist is the first point of contact for ELSB/ELSP customers and business partners of the Electrification business in Italy, the location is Bergamo plant.

You will be mainly accountable for:

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue
- Monitoring the status of orders
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation
- Support the customer during Order Entry process
- Ensuring a positive customer experience by giving them regular updates and clarification
- Observing the overall process and trends across inquiries and identifying improvement areas

You will join a dynamic team, where you will be able to thrive.

**Qualifications for the role**
- You enjoy working with an agile and proactive approach, with a demonstrated ability to take ownership of customer issues
- Ability to demonstrate your experience in SAP, Sales Force and Excel would be considered a plus.
- You are captivated by a collaborative, solution-focused approach, and strong written and spoken communication skills
- You hold a degree in economic, management engineering or similar roles.
- You are at ease communicating in English, Italian would be considered a plus.

**What's in it for you?**

Locally, you can count on:

- Competitive compensation: Attractive salary packages and performance bonuses. Corporate welfare: Access to a wide range of services and personal well-being support.
- Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
- Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration. Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
- Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.
- Meal allowance: Access to canteen is provided to support daily lunch expenses.

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