Assistant Front Office Manager

1 giorno fa

Badia Abtei, Italia Aman Group Sarl A tempo pieno

Assistant Front Office Manager
- Badia, Italy
- Rooms Division
- 2940
- Rosa Alpina

**Job Description**:
**POSITION OVERVIEW**

At Aman, we go beyond expectations to create exceptional guest experiences. Under the guidance of the Front Office Manager, the Assistant Front Office Manager plays a pivotal role in overseeing Front Office operations, ensuring seamless service, and upholding the highest standards of guest satisfaction. This leadership position requires a hands-on approach, a passion for excellence, and a commitment to delivering Aman’s renowned hospitality.

This position is based on property at Aman Rosa Alpina, San Cassiano Trentino-Alto Adige, Italy.

**RESPONSIBILITIES**
- Guest Experience & Recognition: Ensure every guest is delighted through personalized service, maintaining guest history, and implementing recognition programs.
- Service Excellence: Lead by example, oversee standards, and drive a culture of continuous improvement in guest interactions.
- Leadership & Team Development: Mentor and empower the team, foster strong communication, and create an inspiring work environment.
- Operational Efficiency: Manage Front Office operations with precision, ensuring smooth check-ins, departures, and high service consistency.
- Problem-Solving & Innovation: Proactively address guest concerns, implement creative solutions, and encourage service innovation.
- Revenue & Cost Management: Optimize resources to enhance productivity while maintaining financial performance.
- Safety & Compliance: Uphold safety protocols and emergency procedures to ensure a secure environment for guests and employees.

This is not an exhaustive list—Aman employees go above and beyond to create unforgettable experiences.

**QUALIFICATIONS**

We are seeking a passionate and experienced Assistant Front Office Manager who embodies Aman’s dedication to exceptional service and leadership.

Essential Qualifications:

- Languages: Fluent in English and Italian (verbal & written).
- Education: Degree or Diploma in any discipline.
- Experience: Minimum 2 years as a Duty Manager or Assistant Front Office Manager in an international luxury hotel.
- Skills & Attributes:

- Strong computer proficiency.
- Ability to work long hours in a dynamic environment.
- A natural team leader—motivated, flexible, and goal-oriented.
- Proactive, enthusiastic, and committed to delivering excellence.
- Desirable Attributes:

- Personal Traits: Self-confidence, maturity, a sense of humor, and a warm, engaging personality.
- Additional Languages: Knowledge of other foreign languages is an advantage.
- If you thrive in a detail-oriented, luxury environment and are passionate about guest experiences, we’d love to hear from you.

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