Position Customer Service Representative

- What you will be doing
World Courier
- Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.
INDWC- Position Summary- The primary responsibilities for this role as a Customer Service Representative will require you to be motivated, to think creatively and show dedication to providing first class solutions for our specialist clients.
You will be responsible for delivering the highest standards of customer service and client relations within a premium logistics company that provides unsurpassed knowledge, global reach and flawless supply chain execution. This is a complex and challenging role that requires creative thinking and a passion for providing extremely high-quality customer service.
Primary

**Responsibilities**:

-Follow instructions and objectives from the Customer Service Manager in agreement with the National Operation Manager.
Keep clients updated to the status of their shipment, especially in regards to delays.
-Determine which shipping solution should be used for certain shipments.
-Advice clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed.
-Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.
Work with regulations (ADR/DGR/IATA) as well as local laws and guidelines.
What your background should look like
Native in Italian and Fluent in English, both written and verbal.- Able to follow procedures and instructions.- Able to work in a team with a flexible approach.-
- Knowledge in Word, Excel, Outlook.- Good communication skills, both verbally and written.- Education of graduate or similar.- Knowledge of the logistics industry would be an advantage.- Team player - able to work constructively with colleagues inside and outside of the department to ensure the best possible service is provided to the client at all times.- Self motivated, uses own initiative and remains calm under pressure.- High attention to detail.- Able to prioritise workload, which may change throughout the day

REPORTS DIRECTLY TO:
International Customer Service Manager and Supervisors

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong customer service skills Strong interpersonal skills, positive attitude & self-motivated Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction Familiarity with World Courier services and operations Strong organizational skills; attention to detail Basic knowledge of Microsoft Word, Excel and inventory management system Strong typing/data entry skills

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The shift requirements for this role will be a rotating shift between the hours of 08:00 and 19:30, Monday to Friday.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier Italia srl

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.