Customer Practice Manager, Professional Services

6 giorni fa

Milano, Italia AWS EMEA SARL (Italy Branch) A tempo pieno

10+ years of experience in selling professional/consulting services in customer-facing roles
- Track record of delivering against a target sales goal
- Strong verbal and written communication skills
- Managing executive customer relationships and key business stakeholders
- Customer facing skills to represent AWS within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
- Demonstrated ability to think strategically about business, product, and technical challenges
- Presentation skills with a high degree of comfort speaking with Executives, IT Management, developers and business leaders

Job summary

The Amazon Web Services Professional Services team is looking for a Customer Practice Manager (CPM) who can develop significant customer programs and lead professional services teams during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers.

A day in the life

AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base. We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs.
- Engage customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers
- Think big - ability to assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large, complex multi-month programs which include multiple ProServe engagement services
- Enable cloud transformation - develop long term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks
- Support the commercial relationship - plan and implement a portfolio of projects, including budget & deliverable responsibilities, drive proposal construction, including estimations and deal pricing, conduct contract negotiations & execute contracts
- Lead great people - build high performing matrixed teams of consultants with superior technical depth and outstanding customer relationship skills

This is a customer facing role. You may be required to travel to client locations to meet with stakeholders and deliver professional services when appropriate, sanctioned and safe.
- International consulting or professional services sales and delivery experience with global enterprise customers and partners.
- Business development experience including complex agreements w/ integrators and ISVs
- Familiarity with compliance & security standards across the enterprise IT landscape.
- Demonstrated ability to think strategically about business, product, and technical challenges.
- Outstanding customer relationship management experience and collaboration skills.
- Demonstrated ability to work creatively and analytically in meeting customer needs
- Vertical industry sales and delivery experience of cloud services and solutions.

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