Customer Fulfillment 1 Team Leader

5 giorni fa

Milano, Italia Canon A tempo pieno

The Customer Fulfillment 1 Team Leader advises Sales on orchestration of complex deals, monitors the E2E Quote to invoice process and manages critical exceptions and escalations. In addition, they act as senior advisor and trainer 2fro customer fulfillment colleagues and control key critical activities.

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Your main resposibilities will be:

- Act as a trusted advisor to Sales and Service on complex deals;
- involve other stakeholders to ensure impact on E2E process is understood and monitor E2E process and analyze relevant reports;
- ensure non-standard terms and conditions are approved and communicated to relevant stakeholders;
- attend project kick off and provide input from a Customer Fulfillment perspective;
- communicate roll-out plan to Customer Fulfillment Coordinator 1 to ensure successful execution;
- identify and manage opportunities to improve processes and Customer Experience;
- advisory role to support and train Customer Fulfillment colleagues;
- determine/validate and trigger the mass update & baseflow process;
- co-ordinate Customer Fulfillment resources to assure processes are executed in line with correct way of working, governance and SLA;
- active involvement in expert community and sharing of best practices with other national sales organization of the company;
- alignment with central Customer Fulfillment team to ensure Pan European processes are followed where applicable;
ensure clean order is executed effectively by Customer Fulfillment team.

**What we ask**:

- Knowledge of B2B products
- Analitycs Skills
- Good level of proficiency with Microsoft Office tools
- Managing performance across teams
- Fluent English

**You will need**:

- Focus on the customer
- Drive for results
- Plan & Organize Effectively
- Create insight
- Communicate effectively
- Negotiate & influence
- Create solutions to problems

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

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