Reservations Agent

10 ore fa

Firenze, Italia Collegio alla Querce A tempo pieno

**Company Description**
Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school’s principal’s office. Surrounded by old growth cyprus and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure - and leave utterly enchanted.

Embark on a journey of refined hospitality as a Reservations Agent at Collegio alla Querce, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.
- Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
- Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
- Maintaining complete knowledge of the resorts and other information including the following:

- All resort facilities/services offered and hours of operation
- All accommodations, layout, décor, attributes and locations
- All studio rates, special packages and promotions
- All spa treatments and offerings, their benefits and costs
- Daily stats, including availability
- Entertainment/special events scheduled on property and in the area
- Directions to the resort from airports and other major landmarks
- General info, descriptions and directions for local services, restaurants, wineries and points of interests.
- Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

**Qualifications**
- Two years in a hospitality reservations position, preferably at a luxury resort.
- Ability to create professional business correspondence.
- Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
- Ability to work cohesively with other departments and co-workers as part of a team.

**Additional Information

  • Reservations Agent

    3 settimane fa

    firenze, Italia Hosco.com A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Reservations Agent

    2 settimane fa

    firenze, Italia Hosco.com A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Reservations Agent...

    1 settimana fa

    Firenze, Italia Four Seasons Hotel Firenze A tempo pieno

    About Four Seasons:Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Reservations Agent

    5 giorni fa

    Firenze, Italia Four Seasons Hotel Firenze A tempo pieno

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Reservations Agent

    1 settimana fa

    Firenze (FI), Italia Hosco.com A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Reservations Agent

    1 settimana fa

    Firenze, Italia Collegio alla Querce A tempo pieno

    **Company Description** About Collegio alla Querce, Auberge Collection Collegio alla Querce, Auberge Collection is a hilltop Italian retreat - once a cherished educational institution - and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched...

  • Luxury Reservations

    1 settimana fa

    Firenze, Italia Soluzione Lavoro Turismo Sas A tempo pieno

    A luxury hotel in Florence seeks a talented Reservations Agent to join their team.The role involves selling hotel accommodations and providing information to potential guests via various communication channels.Candidates should possess excellent customer service skills, multitasking abilities, and proficiency in Italian and English.The position offers a...

  • Luxury Reservations

    2 settimane fa

    firenze, Italia Soluzione Lavoro Turismo sas A tempo pieno

    A luxury hotel in Florence seeks a talented Reservations Agent to join their team. The role involves selling hotel accommodations and providing information to potential guests via various communication channels. Candidates should possess excellent customer service skills, multitasking abilities, and proficiency in Italian and English. The position offers a...

  • Reservations Internship

    6 giorni fa

    Firenze, Italia Collegio Alla Querce A tempo pieno

    Job Description As a Reservations Agent Intern, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication.Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the...

  • Reservations Agent Talent Day October 27th

    7 giorni fa

    Firenze, Italia Collegio alla Querce A tempo pieno

    **Company Description** TALENT DAY - OCTOBER 27TH 2025** Collegio alla Querce opens its doors to the next generation of hospitality professionals. An exclusive opportunity to meet, connect, and share our passion for excellence, respect and heartfelt service. We look forward to discovering individuals driven by curiosity, authenticity and the desire to...