Customer Success Specialist
2 ore fa
We are looking for a Customer Success Specialist eager to empower and inspire our clients on their journey with us.
As a Customer Success Specialist at Cleafy, you’ll guide clients through their journey with our products and services, from onboarding to ongoing support. By proactively addressing customer needs, ensuring daily product usage, collecting feedback, and keeping clients informed about updates, you ensure our clients derive maximum value from Cleafy's offerings.
In this role, you'll not only excel as a platform expert but also as a partner for our customers in their journey to success, delivering exceptional customer experiences and building long-term relationships.
Working at Cleafy means being part of a group of people who support, respect, and inspire one another, no matter what.
That's why we have been certified by Great Place to Work® (find our page on bit.ly/BestWorkplace-Cleafy).
Join us in redefining customer success, one inspiring story at a time.
Your adventure begins here.
Are you ready to embrace the challenge?
**Responsibilities**:
- Lead the onboarding process for new clients
- Develop expertise in Cleafy products and establish trust as a valued advisor to customers
- Act as the primary point of contact for assigned accounts, fostering trust and relationships, while also identifying opportunities for improvement, sharing best practices, and maintaining comprehensive documentation
- Keep customers informed of updates, including new features and complementary products, to enhance their existing solutions
- Utilize an analytical and data-driven approach to demonstrate the value of the Cleafy platform based on specific success metrics
- Serve as a customer advocate, providing internal feedback to enhance our ability to meet customer needs
- Collaborate with the whole Customer Success team to create best practices and playbooks for addressing critical customer situations
- Partner with cross-functional team members to translate business requirements and product specifications into innovative solutions for clients, contributing to our product strategy and delivery
- Other responsibilities as assigned
**Requirements**:
- 2+ years of experience working in consulting firms serving large enterprise companies or financial institutions OR 2+ years of experience working as a Customer Success Specialist or similar role in an IT company
- Excellent written and verbal English, with the ability to effectively convey complex information
- Deep commitment to customer satisfaction and success, with a proven ability to build trust and rapport
- Proficiency in accurately qualifying customer needs and aligning them with existing product features
- Excellent communication skills with the ability to effectively manage and resolve conflicts
- Demonstrated experience working within cross-functional teams
- Proven capacity for creative problem-solving and innovative solutions
- Self-starter, quick learner, and motivated individual
- Team member attitude
- Requires availability for travel to meet customers
- Willingness to adapt and learn
- Full-time, flexible working hours
**Plus**:
- Proficiency in Spanish, French, or German, both written and spoken
- Experience in a revenue-generating role with account management responsibilities
- Familiarity with the antifraud industry and its unique challenges
- Basic understanding of Android and iOS platforms and ecosystems
- Relevant certifications in customer success or related fields
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