Team Lead Account Management

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Team Lead Account Management to help us on our journey to revolutionise road freight logistics. You would join our Operations Team, based out of the Milan office and will report to the Head Of Operations.

This job position is open to persons registered in the list of protected categories pursuant to Law 68/99.

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

About The Role

As a Team Lead Account Management you will guide our team in managing clients’ daily communications. You will collaborate with different departments and handle several operational tasks with the aim to deliver the best quality service to our clients.

**IN THIS ROLE YOU WILL**:

- Manage the account management team, driving full achievement of company targets and taking care of customer satisfaction;
- Act as the main point of contact for customer management by acting responsibly and promptly;
- Implement and develop effective action plans to ensure KPIs related to service quality are met;
- Maintain a system of key performance indicators useful for monitoring KPis;
- Conduct analysis about our customer network and propose actions to improve relationships and performance;
- Represent the company with ethics and integrity.

**PREFERABLY YOU HAVE**:

- 5 years experience in a freight forwarder or a logistics company (preferably in Transportation/Linehaul/Couriers);
- Experience in people management, especially in a fast-paced, dynamic environment with high demanding clients;
- Experience in using data to analyze and track key metrics;
- A good knowledge and use of MS Office (Excel, Word, PowerPoint);
- Great attention to details and an organized approach;
- A proactive mindset and a great problem solver attitude;
- The ability to communicate fluently both in Italian and English.

ABOUT sennder Italia

sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane.

We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the sennder Italia joint venture here.

What You Can Expect
- A fast-growing, start-up-oriented international team of 1000+ people with 65+ nationalities spread across 8 country offices with English as our company language.
- Continuous feedback and bi-annual review process for personal development, professional growth, and career opportunities. We also use “Objectives and Key Results” for company goals.
- A structured promotion process, providing everyone with fair and transparent career growth.
- Learning and development opportunities on the job and through conversations with your manager.
- Various opportunities to connect with colleagues, formally and informally, digitally or in-person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
- Office first work policy (three days a week), that complies with local COVID-19 restrictions and policies. We also provide flex/hybrid remote working options.
- When in the office: unlimited snacks, drinks, and fruits.