Stage Customer Service B2B in Nespresso

1 settimana fa

Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

**Position Snapshot**
- Nespresso in Italy, Milan (Assago) Head Quarter
- Undergraduates or graduates in economics
- Full-time internship (6 months)
- Start date: November

**Position Summary**

You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating on the new platform integration for the customer journey process

**A day in the life of Customer Service Specialist B2B**
- Support with proactive approach the Customer Service activities together with the team
- Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance
- Highlight and anticipate possible issues
- Identify improving areas, actively promote continuous improvement approach
- Ensure communication and collaboration with other functional departments (B2B, Sales, Supply Chain, Marketing, T&Q, etc.) for a quick reaction to urgencies or issues

**What will make you successful**
- Curiosity and interest to processes in a complex and dynamic Customer Service
- Strong Project Management skills
- Strong analysis and problem-solving skills
- Good communication skills
- Positive forward-looking mindset and team spirit
- Fluent in English
- Knowledge of Microsoft Office: Excel, PowerPoint

We are Nestlé. We are the **_Good food, Good life_** company.
- Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels. We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

  • Technical Manager B2B

    2 giorni fa

    Assago, Italia Nespresso A tempo pieno

    **Position Snapshot** - Nespresso Italy, Milan - Permanent Contract - At least 5 years of experience in technical field, customer service or technical service management, particularly with B2B coffee machines or similar equipment - Experience in managing technical teams with the ability to coordinate, motivate and lead staff to ensure high performance and...

  • Product Manager B2B

    2 settimane fa

    Assago, Italia Nespresso A tempo pieno

    **Position Snapshot**: - Nespresso Italy, Milan HQ (Assago) - Nestlé welcomes people with disabilities - Permanent Contract - 3-5 years of experience in Marketing roles as Product Manager/Brand Manager in B2B sector, working for an organization with leading brands and a strong commercial mindset - Knowledge of Food & Beverage or Ho.re.ca market is...

  • B2b District Manager Nespresso

    2 settimane fa

    Assago, Italia Nespresso A tempo pieno

    In Nespresso rivoluzioniamo ogni giorno il mondo del caffè per creare un impatto positivo e contribuire a migliorare la vita delle persone e l’ambiente che ci circonda. Prendi parte alla rivoluzione! **Cosa ti offriamo come District Manager?** Tutta l’autonomia e gli strumenti per poter raggiungere grandi risultati commerciali! Entrerai in un Team con...

  • Nespresso - Internship 6 months - Customer Service Specialist B2B Nespresso - Internship 6 months - Customer Service Specialist B2B

    1 settimana fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    Go and check the Nestlé Youth Entrepreneurship Platform: #VisitNestlé #NestléneedsYOUth #Innovation #YEPPosition Snapshot•    Nespresso Italy, Milan HQ (Assago)•    Graduates in Economics or related fields•    Nestlé welcomes people with disabilities•    Fluency in Italian and English is mandatory •    Full-time internship (6...

  • Commercial Excellence

    4 settimane fa

    Assago (MI), Italia Nestlé Nespresso SA A tempo pieno

    Position Snapshot Nespresso Italy, Milan HQ (Assago) Nestlé welcomes people with disabilities Permanent Contract 4-5 years of experience in similar roles or strategic/management consulting, working for international organizations with leading brands and a strong commercial mindset Excellent analytical, organizational, project management and communication...

  • Nespresso - Stage Retail Supply Planner

    3 settimane fa

    Assago, Italia Nestlé Nespresso SA A tempo pieno

    Nespresso - Stage Retail Supply Planner Nestlé Nespresso SA Position Snapshot Nespresso in Italy, Milan HQ (Assago) Undergraduates or graduates in Engineering, Statistics or related fields Nestlé welcomes people with disabilities Full‑time internship (6 months) Start date: December 2025 Position Summary You will have the opportunity to be part of the...

  • Stage Product Marketing Nespresso

    6 giorni fa

    Assago, Italia Nespresso A tempo pieno

    **#VisitNestlé #NestléneedsYOUth #Innovation #YEP** **Position Snapshot** - Nespresso Italy, Milan Head Quarter (Assago) - Undergraduates or graduates in Economics, Marketing Management - Critical thinking and analytical skills - Effective communication in English & Italian - Nestlé welcomes people with disability - Full-time internship (6 months) -...

  • After Sales B2B Specialist

    4 ore fa

    Assago, Italia Nespresso A tempo pieno

    **Position Snapshot** - Nespresso Italy, Milan (Assago) Head Quarter - Permanent Contract - At least 2 years of professional experience as Analyst/Specialist of processes of After Sales, Operation, Field Service or Project Management - Graduates in Engineering or Economics - Fluent Italian and English **Position Summary** In this role you will support and...

  • Nespresso - Stage Retail Supply Planner

    2 settimane fa

    Assago, Italia Nestlé Nespresso SA A tempo pieno

    Nespresso - Stage Retail Supply Planner Nestlé Nespresso SA Position SnapshotNespresso in Italy, Milan HQ (Assago) Undergraduates or graduates in Engineering, Statistics or related fields Nestlé welcomes people with disabilities Full‑time internship (6 months) Start date: December 2025Position Summary You will have the opportunity to be part of the...

  • Nespresso - B2B National Account Manager

    1 settimana fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    In Nespresso rivoluzioniamo ogni giorno il mondo del caffè per creare un impatto positivo e contribuire a migliorare la vita delle persone e l’ambiente che ci circonda. Prendi parte alla rivoluzione! **Cosa ti offriamo?** Tutta l’autonomia e gli strumenti per poter raggiungere grandi risultati commerciali! Entrerai in un Team con un forte spirito...