Associate Customer Support Specialist

2 settimane fa

Lonate Pozzolo, Italia BOEING A tempo pieno

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Boeing Distribution Services** is looking for an **Associate Customer Support Specialist** to join our team in **Lonate Pozzolo, Italy.**

**This position is expected to be 100% onsite.**

**Essential Job Duties and Responsibilities**:

- Reviews of customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
- Performs research in Cardex (ERP) to potentially resolve order issues.
- Reviews and actions open orders that are pending resolution.
- For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
- Monitors / Expedites orders with high complexity and urgency.
- Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions.
- Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
- Performs other duties and responsibilities as assigned or required.

**Basic Qualifications (Required Skills and Experience)**
- 2-4 years of related work experience
- Experience in Program Management and/or Customer Support
- Experience managing multiple and competing priorities.
- Experience working in a very fast-faced environment with a high degree of accuracy.
- Ability to effectively multi-task
- Excellent communication skills, both written and verbal

**Preferred Qualifications (Desired Skills/Experience)**:

- High School Diploma, or Related Field of Study - associate degree in business (preferred)
- Experience in the aerospace industry
- Strong problem-solving skills
- Team collaboration and a high degree of flexibility and resilience
- Knowledge of basic financial principles

**Work Authorization**:
Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

**Shift**:
Not a Shift Worker

Applications for this position will be accepted until **Jul. 15, 2025**
**Export Control Details**:Non - US based job
**Relocation**

Relocation assistance is not a negotiable benefit for this position.

**Visa Sponsorship**

Employer will not sponsor applicants for employment visa status.

**Shift**

Not a Shift Worker (Italy)

**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

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