Service Engineering Specialist

**How we are**:
At Caracol, we're not just changing the game: we’re redefining the rules of the manufacturing world and expanding the boundaries of what’s possible.

Since our foundation in Milan, Italy, in 2017, we’ve been on a mission to revolutionize **Large Format Additive Manufacturing (LFAM)**. By pioneering cutting-edge technology, we tackle the most complex challenges across aerospace, marine, energy, design, and architecture industries.

Our solutions combine **advanced robotics, patented extrusion systems and our proprietary Eidos Manufacturing software**, enabling high-performance, large-scale production with unmatched efficiency and sustainability.

Central to our innovation are our flagship platforms**:Heron AM**, for 3D printing of large-scale composite parts and **Vipra AM**, to produce large-scale metal components.

With Europe’s largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.

Join Caracol and be part of a diverse, talented team **pushing the boundaries of additive manufacturing** and **shaping a more sustainable future**
- BUILD BEYOND POSSIBLE, WITH ADDITIVE MANUFACTURING_

**Who we are looking for**:
You will be joining our Service Engineering team, a highly strategic function that plays a key role in translating the value of our technology into real impact for our clients.

This team actively contributes to customer satisfaction, product reliability, and long-term partnership building. In this role, you will be the go-to person for client interaction: understanding their needs, addressing technical inquiries, resolving issues quickly, and working side by side with them to drive successful outcomes. You will also have a hand in project planning, and will provide training and guidance, not just to clients, but also to internal teams, helping everyone make the most of our technology.

Few examples of responsibilities:

- **Act as the client’s trusted partner**:Understand their needs, manage communication and expectations throughout the entire relationship, and ensure a seamless technical journey.
- **Enable confident use of our technology**:Deliver training and day-to-day support to both clients and internal teams, making sure everyone feels equipped and empowered to work with our technology.
- **Solve problems with clarity and care**:Troubleshoot technical issues efficiently, while creating clear documentation to support long-term solutions and shared knowledge.
- **Be present when it counts**:Provide on-site support when needed, especially during installations, to ensure everything runs smoothly from the very start.

Ideal Background:

- Diploma or Degree in Mechanical/Mechatronic Engineering or a related field
- Around 3 years of experience in a Service Engineering team where the core focus was on managing customer interactions and technical relationship management, even if not handled directly.
- MS Office proficiency (PowerPoint, Excel)
- Excellent interpersonal and communication skills
- Ability to work in a team
- Strong problem-solving skills
- High proficiency in English and Italian (at least B2/C1)

**What we offer**:

- Competitive salary
- Opportunity for career advancement
- Friendly, international and innovative work environment
- Continuous learning and development opportunities

Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contratto di lavoro: Tempo indeterminato

Retribuzione: €30.000,00 - €40.000,00 all'anno