Customer Care Team Leader

**Requisition ID**:

45689**Job Location(s)**:

Pessano Con Bornago, IT**Employment Type**:

Full Time**Segment**:

Danfoss Power Solutions Segment**Job Function**:

Sales**Work Location Type**:

On-site**The Impact You'll Make**
- Are you ready to take your career to the next level and make a real impact? Join Danfoss and become part of a dynamic, innovative, and customer-focused environment where your contributions truly matter.- Danfoss Power Solutions is looking for a **Customer Care Team Leader** to lead our Customer Service team and establish strong, profitable relationships with industrial customers, structured OEMs, and partners across the EMEA region. In this role, you will take personal responsibility for ensuring that all customer requirements and needs are fully met while aligning with the company’s vision and mission.- As an inspiring leader, you will act as a bridge between team members, industrial customers, and management, fostering collaboration, driving service excellence, and supporting the growth and development of your team. You will play a key role in shaping the customer experience and ensuring that Danfoss Power Solutions continues to deliver exceptional value to its industrial partners across the region.**What You’ll Be Doing**
- Leading and supporting the Customer Service team in managing orders, inquiries, and related activities for industrial customers, structured OEMs, and partners, ensuring all requirements are fully met.
- Collaborating closely with Sales, Logistics, Fulfillment, and Warehouse teams to ensure seamless delivery of customer expectations across the EMEA region.
- Acting as a bridge between team members, industrial customers, and management, ensuring team goals are aligned and achieved.
- Handling direct interactions with industrial customers, structured OEMs, and partners, addressing questions about Danfoss Power Solutions’ products, services, and order tracking.
- Inspiring and coaching team members to drive service excellence, continuous improvement, and a customer-focused culture.

**What We're Looking For**
- Educational background in Administration, Economics, or a related field of study.
- Proven experience in similar roles within complex international and matrix organizations, leading teams either directly or functionally.
- Strong knowledge of SAP (SD / MM) or similar CRM systems; experience with Salesforce is a plus.
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.).
- High attention to detail, proactivity, and ability to multitask with strong interpersonal, organizational, and problem-solving skills.
- Demonstrated commitment to customer service excellence.
- Positive attitude towards changes in procedures, systems, and processes, embracing them and promoting adoption within the organization.
- Strong command of Italian and English (written and spoken). Knowledge of German is a plus.

**Ready to Make a Difference?**-
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category..

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.