Hotel Reservation Coordinator

**About Kuoni Tumlare**

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

**About the Business**

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

**About the Role**

We have an exciting opportunity for an enthusiastic Operator Coordinator to join our dynamic and global team. This position is well suited to an individual that is looking to advance their career in Tourist Business and gain hands-on experience in a thriving and supportive workplace.

Hotel Reservation Coordinators are vital to the success of Kuoni Tumlare, join us and we can provide a long and exciting career path. You will need to be agile and organized, able to manage a high volume of bookings, ensuring all information is communicated and logged correctly, be able to push bookings through in time and make any adjustments to bookings as needed. And always expect the unexpected, handling ad hoc requests with ease.

Based within the Hotel Reservation Department, you will work closely with all areas of Operations in a Destination Office, to success on performance the key objectives of the role.

**Typical activities - Hotel Reservation Coordinator**
- All kinds of hotel reservations and services for all AD HOC and MICE groups, FIT, Series pre bookings, local sales.
- Provide booking advice to other sales offices within established guidelines
- Make reservations and follow up with suppliers
- Maintain budgets and if possible seek to increase profit margin through negotiation as and when required
- Check more detailed itineraries based on expert local knowledge
- Coordinate and handle inquiries from sales offices, suppliers and other inbound departments
- Maintain and develop relationships with sales offices and suppliers
- Liaise with other departments to ensure tour runs smoothly
- Resolve issues such as rate disputes etc

**Complexity**:
**To Succeed in the Role, You Should Have**:

- Higher education in the related field
- Knowledge of Travel industry is advantageous but not essential.
- Proficient in all Microsoft programs
- English: high level, very fluent in speaking and writing.

**We Are Looking for a Person With**:

- Excellent attention to detail.
- Good communication skills.
- Team player.
- Independent worker with positive can-do attitude
- Ability to cope with different levels of stress
- Critical thinking

**What We Offer**:

- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.
- Flexible & Remote Working.