Oss Transformation Expert

2 settimane fa

Milano, Italia Vodafone A tempo pieno

**Join Us**:
**OSS Transformation Expert (259896)**
**Location: Milan**
**Band: G**
**Reports to: OSS Simplification Program Manager**

**Role purpose**

In Digital & OSS Networks (DN&OSS) Operations Support Systems (OSS) is the neuralgic center to monitor the proper network and services functioning, to retrieve information about customers available to answer their questions or solve their problems, as well as to design, manage and synchronize the implementation of support on the network. The OSS Digital transformation is therefore a fundamental step to enable the company's transition towards complete digitalization. The OSS Simplification Program in DN&OSS is a wide program preparing and stepping in the OSS Digital Transformation, rationalizing legacy, simplifying processes, automating detection and recovery actions, cloudification and much more.

**What you’ll do**:
**Who you are**:

- Experience in handling the complexity of delivering programs that span across a large number of teams and countries and coordinating a virtual team across multiple Vodafone units (including Digital Networks, OSS domains, country stakeholders, VNO, VND, and BRMs etc..)
- Ability in strategize and scout new opportunities to meet program targets and expansion
- Demonstrated expertise in budget cycles, business case development, and program process setup
- Holds accountability for all aspects of the program, ensuring a comprehensive oversight of program specifics, phases, team responsibilities, key milestones, and critical paths
- Responsible for developing and managing program activities, defining targets, tracking open items, and ensuring continuous and regular governance to drive results and prevent escalation
- Skilled in setting up and preparing executive materials, such as executive dashboards, BI dashboards, slide packs, and templates, tailored to different stakeholder levels with proper key messages and prioritization
- Capable to chair and attend executive meetings, interact with functions Heads Of up to CNOs level, fluent in English and during CET/GMT working hours
- Master’s degree in Engineering is preferred (or equivalent in a related field) with experience

**Not a perfect fit?**:
**Who we are**:
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Together we can.

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