Technical Service Team Leader

Elopak was founded in Norway in 1957 and is a leading, global supplier of sustainable packaging and filling equipment. We produce cartons for beverages such as milk and juice, as well non-food liquids for instance detergent and soap. The iconic Pure-Pak® carton is a natural choice and aims to leave the customer product unchanged and the world unharmed.

The pack of 2,600 people around the world is guided by our vision; “Chosen by people, packaged by nature”. Reflecting the company promises of _Empower_, _Unite _and _Accelerate_, our people make sustainable packaging real with tangible impact on end-user consumption. Across borders, we are united in providing a natural and convenient alternative to plastic bottles.

Technical Service Team Leader

Elopak has a fantastic opportunity for an experienced Team leader/Senior Field Service Engineer to join one of the most reputable and environmentally friendly companies within the packaging industry. We are looking for a Team Leader to join the Technical Service team due to expansion of our business. This position is intended to support mainly customers across Italy.

**Role & Responsibilities**:
The team leader position is a combined position of a hands on FSE (field service engineer) and small team management. The approximate allocated time is 50% team leadership and 50% hands on FSE activities.

50% Team leader
- Main customer interface for all technical services activities e.g. equipment maintenance, upgrades, troubleshooting, claims, maintenance contracts, kit/machine installations etc.
- Prepare, deliver & negotiate quotations towards customers for all technical services activities securing healthy profitability for the business.
- Responsible to achieve local Parts & Service budget
- Pro - Active customer approach for selling Parts and services.
- Request quotations to our central engineering team EQSS
- Lead and manage a team of 3-5 FSEs in all stages of employee experience securing highest safety standards. E.g. Hiring, onboarding, training and development, manage objectives and performance, delegate activities, motivate, recognition, coordinate vacations, extra time, etc.
- Overall responsible for the Elopak System (Blanks-Machine-Caps) at MU level

50% Field Service Engineer
- Plan, inspect and execute preventive maintenance programs (PMP) for our state-of-the-art filling equipment with the aim to keep high levels of production efficiency.
- Installation, maintenance, troubleshooting, kit installations etc. of filling machines and auxiliary equipment.
- Maintain, verify and monitor the filling equipment’s, spare part stocks, and personal assigned equipment (computer, tools, working clothes ) in optimal conditions.
- Assure highest quality standards.
- Daily report of activities. Prepare spare parts warranty reports following company procedures.
- Prepare technical reports.
- Respect and follow all Safety and Health rules during the work, including all customer internal rules and procedures.
- Support claims efficiency trials and audits.
- Recommend changes and modifications in working procedures.
- Basic Technical support for operators and other customer personnel, including production support.
- Inform about strategic relevant issues, customer requests, and any other deviation over standards

**Knowledge, skills and experience**
- Education in mechanical or electronic background
- Experience in food industry performing similar tasks is desirable
- English fluency
- Available to travel within Italy from Monday to Friday. Supporting other countries can be expected to a less extent
- Normal working time from Monday to Friday
- Organizational skills and attention to details
- General PC user skills office, as an example MS Office, MS Outlook

Apply

Application due
- Not set

Workplace
- Milan