Workforce Systems Specialist

Take the chance to work for the Organization in charge of **delivering one of the biggest and most prestigious events in sport field** Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history

**BREAK THE ICE**

**Fondazione Milano Cortina 2026** is the Organizing Committee for the Olympic and Paralympic Winter Games of 2026, carrying on the organization, promotion and communication of the sporting and cultural events related to the next Winter Games.

We are driven by the following values**: respect, determination, legacy, engagement and sustainability.**

Milano Cortina 2026 will be the first large-scale Olympics in history: 13 Olympic venues, 21 provincial capitals, 2,300 municipalities directly involved, over an area of 22,000 square km.

The Milano Cortina 2026 Organizing Committee has been established in 2019 with the purpose of organizing Olympic and Paralympic Games in compliance with the Host City Contract signed jointly by the International Olympic Committee (IOC), the two cities of Milano and Cortina and the Italian National Olympic Committee (CONI).

Furthermore, the Italian Paralympic Committee, the Regions of Lombardy and Veneto, as well as the Autonomous Provinces of Trento and Bolzano/Bozen are all partners in this major national-level project, with the support of the Italian Government.

**Position**:
The main responsibilities of the WKF Systems Specialist, includes:

- Support the WKF Systems Manager in ensuring all technical requirements are thoroughly addressed within the system.
- Assist in defining and refining volunteer and paid staff journey requirements across all modules of the WKF Management System, including Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and Games time Operations.
- Develop and define the integration matrix mapping necessary for all relevant systems, ensuring seamless connectivity and data flow across platforms.
- Work closely with the Volunteer team to deliver comprehensive system training, ensuring exceptional service for system users. This involves prioritizing user requests, managing deadlines, and defining essential system reports to support operational needs.
- Contribute innovative ideas to improve and optimize system workflows.
- Collaborate with Contact Centre and shared back-office end users to deliver comprehensive support on all system-related materials, ensuring efficient resolution of issues and effective use of the systems.
- Identify and report system-related issues, and diligently follow up to ensure their resolution or escalate as necessary to mitigate potential impacts.

**Requirements**:
Education & Qualifications
- Desired - Bachelor’s degree in Engineering, IT, Computer Science or related field.

Work Experience
- Higher Education qualification in Engineering, Information Technology, Computer Science, Project Management or related discipline is highly desired.
- Excellent knowledge around management systems services and business processes that can realize project benefits.
- Significant experience in major multi-sport or multi-location events is a strong advantage.
- Prior working knowledge of WKF Management systems (ATOS and Rosterfy) and / or alternative workforce and volunteer platforms with strong skills in building various system modules and automations is desired.
- Ability to work on large-scale platform structures that include multiple subdomains and to build logical actions for inheriting elements across both main and sub-accounts.
- Strong skills in using and building complex system automations that can handle multiple logical processes across several system sub-accounts.
- Prior experience in preparing business requirement documents for various system integrations, including high
- and low-level design integration matrix mapping and test case scenarios.
- Ability to balance priorities whilst working in a fast-moving progressive environment.
- Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.

**Other information**:
Fondazione Milano Cortina 2026 is committed in building an inclusive and diversified working environment, striving to guarantee equal opportunities for all workers (L.903/77) and promote the integration into its workforce of persons with disabilities (L.68/99).