Cvm Technical Analyst

5 giorni fa

Milano, Italia Vodafone A tempo pieno

**Role purpose**:
The role requests a strong functional and technical knowledge of the tools of the area (that could be achieved with a training on the job and with previous experiences on the same or similar platforms).
A strong analytical skills, the knowledge of the main Business Support Systems (CRM, Ordering, Enterprise bus, BI, ) and an experience of software lifecycle are mandatory to cover this role.

**Key accountabilities and decision ownership**:

- Responsible for the functional and technical analysis of the new solutions of the Campaign management
- Responsible for the Functional and Test Documentation and execution
- Collaborate strictly with Operation teams in order to assure the best E2E service to the final customers
- Manage the activities assigned to achieve the business requirements within the agreed timelines with high quality and in an Agile work environment

**Core competencies, knowledge and experience**:

- Experience of at least 5-7 years in analysis and design of technical solutions in IT departments
- Experience in CRM or Marketing Tools (preferred Campaign Management tools)
- Fluent in speaking and writing in English

**Must have technical / professional qualifications**:

- Deeper knowledge of complex enterprise environments (Telco market preferred) and BSS systems
- Previous experience as IT analyst in system integrator companies is preferred
- Preferred Knowledge of some of the Campaign Automation platforms (HCL Unica, Pega, Airship, Acoustic,..)

**Studies**:

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