Director of Housekeeping

**Additional Information**
**Job Number**25083683
**Job Category**Housekeeping & Laundry
**Location**W Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

The W Rome is currently recruiting for a Director of Style who will be responsible for the daily shift operations of Housekeeping & Laundry.

Among the main activities, the position will direct and work with employees to verify property guestrooms, public space and employee areas are clean and well maintained; complete inspections and hold people accountable for corrective action; assist in ensuring guest and employee satisfaction while maintaining the operating budget.

**CORE WORK ACTIVITIES**

**Managing Housekeeping Operations and Budgets**
- Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspects guestrooms on a daily basis.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to verify adequate supplies.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Verifies all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

**Conducting Human Resources Activities**
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
- Schedules employees to business demands and for tracks employee time and attendance.
- Verifies employees understand expectations and parameters.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Observes service behaviors of employees and provides feedback to individuals.
- Verifies employee recognition is taking place on all shifts.
- Participates in an on-going employee recognition program.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Celebrates successes and publicly recognizes the contributions of team members.

**Ensuring Exceptional Customer Service**
- Sets a positive example for guest relations.
- Understands the brand's service culture.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability -** Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- **Communication** - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
- **Problem Solving and Decision Making** - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
- **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

**Managing Execution**
- **Building and Contributing to Teams** - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
- **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others